Manager - Case Management

Overview



Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At San Ramon Regional Medical Center hospital, were seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.

At San Ramon Regional Medical Center, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note : Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Shift : Days

Job Type: Full Time

The individual in this position has overall responsibility for hospital utilization management, transition management and operational management of the Case Management Department in order to promote effective utilization of hospital resources, timely and accurate revenue cycle processes, denial prevention, safe and timely patient throughput, and compliance with all state and federal regulations related to case management services.

This position integrates national standards for case management scope of services including:
• Utilization Management supporting medical necessity and denial prevention
• Transition Management promoting appropriate length of stay, readmission prevention and patient satisfaction
• Care Coordination by demonstrating throughput efficiency while assuring care is the right sequence and at appropriate level of care
• Compliance with state and federal regulatory requirements, TJC accreditation standards and Tenet policy
• Education provided to physicians, patients, families and caregivers

The individual’s responsibilities include the following activities: a) manage department operations to assure effective throughput and reimbursement for services provided, b) lead the implementation and oversight of the hospital Utilization Management Plan using data to drive hospital utilization performance improvement, c) ensure medical necessity and revenue cycle processes are completed accurately and in compliance with CMS regulations and Tenet policy, d) ensure timely and effective patient transition and planning to support efficient patient throughput, e) implement and monitor processes to prevent payer disputes, f) develop and provide physician education and feedback on hospital utilization, g) participate in management of post acute provider network, h) ensure compliance with state and federal regulations and TJC accreditation standards, and i) other duties as assigned.

Responsibilities

Department Operations
• Maintains an adequate number and skill mix over seven days a week to serve the patient population and meet the goals of the department
• Implements and supports with business case staffing requests utilizing the Tenet Case Management staffing recommendations and hospital budgetary guidelines
• Holds regular departmental meetings with staff to provide updates and provides for ongoing education
• Completes initial and annual competency and evaluation review on all case management staff
• Follows the InterQual Inter-rater Reliability (IRR) Policy to determine initial and yearly competency for all employees performing InterQual reviews
• Develops action plan for case managers that fail to meet the IRR acceptable “match” rate to ensure improvement in the accurate application of InterQual criteria
• Ensures new case management staff complete department orientation including review of Tenet Case Management and Compliance policies and Allscripts training
• Provides management of the department, but not limited to, hiring, training, and managing staff
• Monitors case management processes and staff productivity to ensure medical necessity reviews are completed timely and accurately, payer communications are sent and authorizations or denials documented and followed up, and that transition planning assessments are completed timely.(20% daily, essential)

Utilization Management
▪ Implements and monitors processes to ensure medical necessity review processes are in place for patients to be in the appropriate status and level of care per Tenet policy.
▪ Oversees submission of cases to Physician Advisor review to ensure timely referral, follow up and documentation.
▪ Implements and monitors utilization review process in place to communicate appropriate clinical data to payers to support admission, level of care, length of stay and authorization for post-acute services.
• Advocates for the patient and hospital with payers to secure appropriate payment for services rendered
• Participates in Revenue Cycle meeting, researching disputes, uncovering patterns/trends and educating hospital and medical staff on actionable items
• Implements and monitors physician “peer to peer” review process with payers to resolve denials or downgrades concurrently.
• Promotes prudent utilization of all resources (fiscal, human, environmental, equipment and services) by evaluating resources available to the patient and balancing cost and quality to assure optimal clinical and financial outcomes
• Monitors, analyzes and reports Avoidable Days using the data to address opportunities for improvement
• Participates and/or serves as lead for hospital Medicare Performance Improvement (MPI) initiatives.
• Utilizes Crimson data to provide timely and meaningful information to the Utilization Management Committee and physician staff for performance improvement.
• Monitors to ensure that CMS Follow-up Important Message (IM) and HINN letters are delivered and documented per federal regulations and Tenet policy.
(20% daily, essential)

Transition Management
• Implements and monitors process to ensure that a transition plan assessment is completed within 24 hours of patient admission to identify and document the anticipated transition plan for patients
• Ensures case management staff use electronic referral request process for patient placements
• Monitors to ensure that patient preference & choice is documented per CMS regulations and Tenet policy
• Identifies and reports variances in appropriateness of medical care provided, over/under utilization of resources compared to evidence-based practice and external requirements.
• Monitors to ensure case management staff document in the Tenet Case Management documentation system to communicating information through clear, complete and concise documentation (20% daily, essential)

Care Coordination
• Works with Nursing and hospital leadership to ensure Patient Care Conferences and Complex Case Review processes are in place to promote timely and appropriate throughput
• Participates in daily bed management meeting to support timely and effective patient placement and transfer within the hospital
• Monitors to ensures that patients have a plan of care that is clinically appropriate, consistent with patient preference & choice and available resources
• Monitors to ensures consults, testing and procedures are sequenced to support clinical needs with timely and efficient care delivery
• Ensures patient needs are communicated and that the healthcare team is mutually accountable to achieve the patient plan of care
• Effectively collaborates with physicians, nurses, ancillary staff, payors, patients and families to achieve optimum clinical outcomes (20% daily, essential)

Education
• Provides education to physicians regarding medical necessity, complete and accurate documentation, and compliance with related regulatory requirements
• Prepares and provides data to physicians and the hospital on utilization of resources
• Provides education to case management staff, physicians and the healthcare team relevant to the
o Effective progression of care,
o Appropriate level of care, and
o Safe and timely patient transition (10% daily, essential)

Compliance
• Ensures compliance with federal, state, and local regulations and accreditation requirements impacting case management scope of services
• Ensures that the department structure and staffing, policies and procedures to comply with the CMS Conditions of Participation and Tenet policies
• Operates within the RN scope of practice as defined by state licensing regulations
• Implements and monitors compliance with Tenet Case Management practices (10% daily, essential)

Qualifications

Required : Bachelor degree in Business, Nursing or Health Care Administration for RN or Master's in Social Work for MSW.
Preferred : MSN, MBA, MSW or MHA.
Required : 3 years of acute hospital case management or healthcare leadership experience.
Preferred : 5 years of acute hospital case management leadership multi-site experience
Required : Registered Nurse or LCSW/LMSW license. Must be currently licensed, certified or registered to practice profession as required by law or regulation in state of practice or policy. Active RN or LCSW/LMSW license for state(s) covered.
Preferred : Accredited Case Manager (ACM)

Required skills include demonstrated organizational skills, excellent verbal and written communication skills, ability to lead and coordinate activities of a diverse group of people in a fast paced environment, critical thinking and problem solving skills and computer literacy. Business planning experience preferred.

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Organization Description

San Ramon Regional Medical Center is a 123-bed acute care hospital known for providing comprehensive inpatient, outpatient and emergency care. San Ramon Regional Medical Center provides award-winning heart care programs, joint and spine surgery programs including advanced minimally-invasive surgical treatments, a Level II Special Care Nursery, and robotic surgery. Join our team!

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