Service Advisor

Service Advisor Consider a career with Ken Garff Automotive Group, where we aim to do things differently, grow, and progress. Our employees are proud of where they work. We value respect, integrity, growth, humility, and teamwork. Looking for: Friendly and cooperative demeanor Quick to connect and build relationships with others Unselfish and approachable with a preference for exciting, fast‑paced work Motivated, patient, conscientious, relaxed and cooperative team worker Accommodating and analytical, while producing highly precise and accurate work What you’ll do as a Service Advisor: Greet all customers promptly and professionally Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate Provide customers with updates, estimates, and inspection results in a timely manner Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry Review all completed work and recommendations and collect payments from customers Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information Provide excellent service and review the customer satisfaction survey with each customer Why you’ll love working with us: Competitive compensation package and 401(k) with company match Wellness Time Off, holidays, Personal Purpose Day Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend Year‑end bonus program for all employees (Garff Giveback) Employee discounts on vehicle purchase, parts, service and more About Ken Garff Automotive Group Our history is rich with the tradition of doing things differently. Founded in 1932, we continue to reinvent the industry and create value for our people. #J-18808-Ljbffr