Sr Solutions Engineer, Partner Solutions (California)

The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position. Wireless Partner Solutions Engineers are also expected to: *Provide pre-sales support to Channel Account Managers and TfB Partner Solutions channel partners. *Understand and present T-Mobile wireless network and related key technologies. *Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices. *Maintain expert-level knowledge of wireless-related Value-Added Solutions. *Facilitate wireless network coverage analysis. *Discuss and assist with processing In-Building Coverage requests. *Understand and present product roadmaps as needed. *Understand and present network coverage/network build-out plans as needed. *Assist with post-sale support/escalations as needed. *Possess a high-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.At least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GEDA valid license, a clean driving record, and proof of insurance at your own cost is requiredT-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.Experience Supporting Indirect Channel PartnersExperience Developing Partner Solutions. Experience With Device Certification Programs And Methodology. Project ManagementSales: Experience With Sales Methodologies. Bachelor’s Degree: STEM Area Of Study Strongly Preferred. 7-10 Years: Experience In Telecommunications, IT Administration Or Network Engineering Roles With A Professional Track Record Of Successful Solution Sales, Managing Internal/External Relationships In A Matrix Environment. Technical LeadershipCommunication: Excellent Oral And Written Communications; Strong Interpersonal Skills. Applications: Proficiency With Business Application Software. Strategic Leadership: Ability To Provide Strategic Direction In A Leadership Role. Technical Presentations: Ability To Create And Deliver Technical Presentations. Technical Support: Subject Matter Expertise In At Least TWO Wireless Area Of Focus (Managed Network Products, Communications Products, Technology, Or SE&I Support Programs) Pre-Sales Activities: *Participate in Channel Partner Meetings *Uncover opportunities and recommend solutions. Supports reviewing and vetting Sell-With Partner solutions. *Understand nuances and drivers. Facilitate coverage analysis and review with partners. *Design and architect services and solutions. *Close technical hurdles. *Prepare and present technical partner presentations. Present network build-out plans. *Present product roadmaps. *Provide RFP technical input. *Strategize with Channel Partner team to improve regional/national sales. *Participate in account reviews with partners. *Own partner technical relationships. *Provides subject matter expertise in at least TWO wireless area of focus (Managed Network Products, Communications Products, Technology, or SE&I Support Programs) *Responsible for sponsoring TFB Device Certification and supporting related opportunities.Technical Focus: *Maintain technical knowledge by attending training in assigned area, particularly of T-Mobile wireless network and related key technologies, wireless handsets, mobile hotspots, tablets, key wireless devices, wireless-related value-added solutions. *Also maintain a high-level understanding of T-Mobile Global Wireline Solutions network, products and technologies. *Maintain adequate level of industry expertise. *Pursue industry certification appropriate to role. Post-Sales Activities: *Train partner teams on technical topics, product updates, Tech Talks. *Participate in Product/Network/Marketing road-show webinars. *Ensure a positive partner experience. *Assist with high-level support and troubleshooting. *Open tickets and engage appropriate support resources. *Provides training and mentoring to Associate and Engineer level Solutions Engineers as needed. *Leaders tiger teams or special projects as required. Equal Employment OpportunityWe take equal opportunity seriously—by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. T-Mobile USA, Inc. maintains a drug-free workplace. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in T-Mobile's workplace and employee conduct in violation of this prohibition is subject to employer discipline, including termination.Brand: T-MobileJob ID: 192130BREmployment Type: Full TimeJob Area: Business SalesFunction: Sales GeneralIndustry: Internet General