Client Support Specialist

If you genuinely love helping people, get a thrill out of solving problems, and can keep your composure when someone else is stressed, we have a desk with your name on it.

Randstad is supporting a leading wealth management firm who is looking for Client Support Specialists who can blend high-level emotional intelligence with sharp technical problem-solving to support their financial clients.  If you have the empathy to connect and the tech skills to solve, we want to hear from you. Apply today!

salary: $18 - $21 per hour
shift: First
work hours: 5 AM - 9 PM
education: Bachelors

Responsibilities

• Efficiently handle a high volume of incoming calls and emails from clients, utilizing active listening and problem-solving skills to address inquiries.
• Assist clients with foundational account inquiries, including processing address updates, facilitating password resets, and resolving PIN number issues.
• Quickly assess client needs to accurately triage and direct complex inquiries to specialized licensed teams, ensuring a seamless client experience.
• Maintain working knowledge and daily navigation of corporate software systems, including Windows, MS Office, Outlook, and Microsoft Teams.
• Deliver high-touch customer service with a positive, growth-oriented attitude and high emotional intelligence, effectively managing anxious or frustrated callers.
• Demonstrate a willingness to accept ongoing constructive feedback and adjust to evolving procedures in a fast-paced environment.

Skills

• Active Listening
• Telephone Etiquette
• Customer Service
• Customer support
• Customer Relations
• Basic Computer Skills

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.