Reservation Specialist

Stone Mountain Pet Lodge

Reservation Specialist – Stone Mountain Pet Lodge Location: Brooklyn Park, MN (Training at Blaine location) Hours: 20+ hours/week | Includes weekends and some evenings Use your customer service and inside‑sales skills to help pet parents plan the perfect stay for their pets! Stone Mountain Pet Lodge, the North Metro’s premier pet‑care destination, is hiring Customer Service & Inside Sales Specialists Reservation Specialists to join our Customer Service team. You’ll combine warm customer service with consultative inside‑sales skills to help pet owners book lodging, daycare, and grooming while recommending activity packages that ensure a great experience for every pet. What You’ll Do

Handle incoming calls, emails, and online inquiries from new and existing customers
Follow a consultative inside‑sales process to recommend upgrades and activity packages
Convert inquiries into confirmed reservations accurately and efficiently
Provide friendly, professional communication with customers and teammates
Achieve individual and team sales goals

What You’ll Bring

1-2 years of inside‑sales, call‑center/customer‑service experience
Confident, persuasive communication style
Ability to meet goals while maintaining excellent service
Strong computer and multitasking skills
Reliability, organization, and professionalism
Passion for helping people and their pets

Why You’ll Love Working Here

Positive, team‑oriented environment with full training
Structured, inbound sales process — no cold calling
Employee discounts on pet boarding, doggy daycare, dog and cat grooming, and retail food, treats and toys!
Locally owned, well‑established company with growth opportunities

#J-18808-Ljbffr Stone Mountain Pet Lodge

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Vacancy posted 2 days ago

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