Claims Manager, Risk Management

Claims Manager

AutoNation is seeking a highly motivated and experienced Claims Manager to join our dynamic Risk Management team. As a Claims Manager, you will be responsible for overseeing and managing all aspects of insurance claims in coordination with the third-party administrator and other vendors. You will report to the Director, Risk Management. This individual contributor role involves handling first and third party claims submissions, assessing damage/reserves, negotiating settlements, and ensuring compliance with industry regulations. If you have a strong background in insurance claims management and a passion for customer service, we want to hear from you.

Key Responsibilities:

• Claims Processing: Efficiently manage the end-to-end claims process in collaboration with the third-party administrator, from initial submission to final resolution.
• Damage Assessment: Assess and evaluate the extent of vehicle damage to determine appropriate repair or replacement actions.
• Negotiation: Skillfully negotiate in partnership with the third-party administrator and Legal Department to achieve fair and optimal claim settlements.
• Documentation: Maintain accurate and comprehensive records of all claims, correspondence, and relevant documentation.
• Compliance: Ensure adherence to all insurance regulations and industry standards.
• Customer Communication: Provide excellent customer service by keeping internal and external stakeholders informed throughout the claims process and addressing their concerns.
• Data Analysis: Analyze claims data to identify trends, areas for improvement, and cost-saving opportunities.
• Reporting: Prepare regular reports on claims activities and performance metrics for management.

Qualifications:

• Bachelor's degree in a related field (e.g., Business, Finance, or Insurance).
• At least five years' experience in claims management within the automotive industry or a related field; experience with Liability and first party Property claims is strongly preferred.
• Strong knowledge of insurance policies, regulations, and industry best practices.
• Exceptional negotiation and communication skills.
• Analytical mindset with the ability to interpret and leverage data.
• Detail-oriented and organized, with a commitment to accuracy.
• Proficiency with Microsoft Office software (Word, Excel, PowerPoint) and familiarity with claim management systems (i.e., Origami).

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.