Referral Specialist - Orthopedics
Orlando Health
Referral Specialist
Orlando Health Jewett Orthopedic Institute West Region Job Title: Referral Specialist Variable Full Time: Monday - Friday 8:00 AM to 5:00 PM Department: Orthopedics Location: Wesley Chapel, FL
Job Summary: The initial contact of each new patient.
Why is Orlando Health your best place to work?
- Education & Career Growth Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
- Health & Wellness Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
- Financial & Retirement Up to 5% employer match on retirement contributions.
- Work-Life Balance Four weeks of paid parental leave, PTO, and flexible leave options.
- Family & Pet Support Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Essential Functions
- Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions.
- Ensures financial information and insurance has been verified.
- Updates patient insurance information in billing systems as needed.
- Initiates the referral and authorization process for all services and visits.
- Works closely with nursing and medical staff to facilitate optimal patient care.
- Communicates with the scheduling department to verify each patient's insurance requirements have been satisfied for upcoming appointments.
- Coordinates with other departments as needed to facilitate patient's visit.
- Provides patient with referral information for other physicians and facilities.
- Communicates effectively with all internal and external customers PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Assumes responsibility for professional development and education.
Education/Training
- High school graduate or equivalent education.
Licensure/Certification
- None.
Experience
- One (1) year of retail, customer service or health care.
Vacancy posted 4 days ago
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