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Desktop Engineer - 1st Shift (Onsite)

GSK Solutions

Newark, NJ

Job Title

Desktop Engineer - 1st Shift (Onsite)

Location

Newark, NJ

Duration

6 Months

Pay Rate

$60/hr on C2C /1099 all inclusive (OR) $55/hr on W2

Interview Type

Both Phone and In Person

Note

This is a fully onsite role (5 days, Tuesday to Saturday 8am-4:30pm) providing level 1 & 2 support for users

Job Description

We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

We are looking for a qualified Desktop Engineer for out 1stshift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.

Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

  • Install hardware and software on workstations.

  • Set up and maintain network and telecommunications systems.

  • Troubleshoot LAN, server, wi-fi and connectivity issues.

  • Utilize ticketing system, when necessary.

  • Manage Windows Active Directory and Exchange.

  • Re-image computers, perform data migrations andrestorations.

  • Work closely with other IT employees on system maintenanceand configuration projects.

  • Work closely with other SLA employees on interdepartmentalprojects.

  • Maintain accurate asset management records.

  • Work with vendors and manufacturers on repair andmaintenance of IT equipment.

  • College degree and/or 4-6 years' experience.

  • Ability to help employees solve hardware and softwareproblems.

  • Experience with Windows Active Directory& Office 365.

  • Experience troubleshooting network issues in large office setups.

  • Experience supporting and troubleshooting printer systems.

  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.

  • Strong customer service and communication skills.

  • Experience with a scripting language preferred.

  • Must be able to work on Saturdays and certain Holidays.

  • Basic understanding of ITIL foundation processes, i.e.Incident, Request, Change, etc.

  • MDM experience, specifically Airwatch, is a plus.

Top Skills & Years of Experience

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.

Required

5

Years

Utilize ticketing system to track email submissions and managing phone support efforts.

Required

5

Years

Manage Windows Active Directory and Exchange.

Required

5

Years

Recruiter Details

Contact: Kris - View email address on us.fitly.work

Apply
Vacancy posted 2 days ago
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