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Customer Service Representative

$18 per hour

InteLogix

Job Opportunity at InteLogix

Pay rate: $18/hr ($19/hr for bilingual Spanish/English candidates)

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?

What's in it for YOU?

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement

Responsibilities

  • Serve as the primary point of contact for customers via phone/chat/email
  • Process credit card payments over the phone for new and existing customers
  • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
  • Maintain a thorough understanding of products, services and policies to effectively assist customers
  • Accurately document customer interactions and transactions across all tools/platforms
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
  • Strive to exceed customer satisfaction goals and performance metrics
  • Continuously seek opportunities to improve the customer experience and streamline processes
  • Stay updated on product knowledge and industry trends to better assist customers
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

  • Must be 18 years of age or older
  • High School Diploma or equivalent required
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Excellent communication skills, both, oral and written
  • Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background check.

InteLogix
Vacancy posted 2 days ago
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