General Manager

General ManagerWe are currently searching for a General Manager who will have overall responsibility for the success and excellence of a premier luxury commercial property with everyday focus on customer, tenant, and client experience.Key position accountabilitiesOverall responsibility for achieving excellence in the day-to-day operationsOversight and ownership of general budget, supporting the business plan, and thinking like a fiduciary.Lead regular activities of the center including brand management, marketing, operations, customer service, sales, and administrative management.Build + manage external partnerships, including those with tenants, customers, the community, the government, and financial partners.Actively consider your consumer and help identify leads for Leasing; partner with Leasing to attract, retain, and grow the best tenants in the market.Partner with Construction and Development to improve the property and continually focus on the details that make the customer experience the best it can be (consider parking, added services, amenities, public spaces, art, etc.)Build and drive strategic brand partnerships, resulting in incremental revenue and added value experiences for your guests.Experience working in a complex cross-functional environment involving management of a wide variety of stakeholders– including the Executive Committee, marketing, operations, brand partnerships, competitive landscape, etc.Manage the property finances within the context of its performance and critically evaluate financial trade-offs. This includes preparing a budget and its management.Juggle a large workload with a focus on impact vs effort (and where your ROI will be the most effective).Develop and participate in a proactive MOD plan for your center.RequirementsQualifications and competenciesExperience-centric mindsetEnthusiasm, curiosity, entrepreneurial initiative, and a strong work ethicA people-person who enjoys developing people, growing relationships, and collaboration.Ability to provide both strategic guidance and day-to-day tactical direction on a wide variety of operational and marketing-related matters.Strong organizational skillsSalesmanship and passionClear, concise communication skillsDesire to work hard & with a strong sense of urgency.Can-do, optimistic attitudeOrientation toward innovation and trying new things.Consistent focus on optimization and improvement (both self-improvement and the work)High ethical standards and integrityProficiency in computer skills, including Microsoft Office, Word, Excel, and OutlookExperience leading a cross-functional team towards productive, shared outcomesAbility to handle multiple projects simultaneously.Comfort with ambiguity and adaptability to change.Education and experienceA college degree required with MBA or other advanced degree preferred.10-15 years' experience in retail property management, retail, consumer goods, hospitality, marketing, or a service industry preferred.Experience working in a fast-paced, rapidly evolving workplace.Demonstrated success as a proven leader, passionate about hiring great people, leading great people, and developing great people.