Patient Care Technician

Job Description

Job Description

Why DelRicht Research?

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustainable opportunity for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you!

Who We Are

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.

DelRicht Research has been recognized as a Top Workplace for 2023, 2024, 2025, and 2026! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Patient Care Technician's Main Objective: Overall, the Patient Care Technician is responsible for providing quality, excellent patient care and a great experience for our patients in our clinical research studies:

• Patients have a fun, positive and comfortable experience at our clinic
• Patient visits are completed accurately and efficiently seeing to it that all clinical trial protocols are being adhered to 100% of the time
• Patient recruitment and enrollment into clinical trials
• Ensuring patients come to and complete their clinical trial visits throughout the study
• Data Entry timely and accurately entered for clinical visits into multiple online systems
• Lead and main point of contact for Pharmaceutical Sponsors and Contract Research Organizations for all clinical trials
• Ensuring Sponsors and Clients have amazing customer service when they are onsite at our clinic and assuring we are always providing clear, constant communication with them when they are off site
• Maintaining Physician Trust - You are seen as a go to, knowledgeable resource to our physicians including ensuring the physician is well informed of their schedule and updated on all current clinical trial patients and protocols

Skills needed to win:

• Required : 1+ of professional experience
• Preferred B.S. or B.A. from any accredited university
• Preferred: Professional experience in a patient-facing or healthcare position
• Preferred: Experience in an on-site, customer-facing role
• Coffee drinkers preferred. Tea drinkers accepted.

The Right Candidate Will:

• Be self motivated! Energetic! Positive!
• Focus on providing exceptional patient care and creating memorable experiences
• Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals
• Believe in high quality and have a high standard of compliance to our study protocols
• Be remarkably organized
• Be skilled at problem solving, planning and being proactive
• Accept ownership of tasks from inception through completion and assume responsibility for personal success

DelRicht Research's Core Values: Production, Humility, Consistency

Production:

• We deliver on our promises
• We have a bias towards action: we value independent problem solving
• We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company

Humility:

• We support each other relentlessly
• We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a 'can do' attitude
• We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us
• Coachable: we all love to learn, we are willing to be taught and will adapt quickly

Consistency:

• We always are able to execute: we get it right the first time and promote 'touch it once' accuracy
• We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done
• We are calm under pressure: we can maintain stable performance when under heavy pressure or stress

Team Perks & Benefits at DelRicht Research:

• Medical Insurance, with generous employer paid contributions
• Dental and Vision Insurance
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K (+ discretionary match/profit sharing)
• Quarterly Bonus Plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals
• Professional Development Program tailored to each team member's profess goals. Our quarterly goal-setting initiative is designed to challenge our team members to reach and exceed their potential!
• Success-Driven Environment where data drives our decisions and insights. Be a part of a winning team that prioritizes transparency, continuous improvement, and success!

Job Type : Full-Time 40+ hrs

Salary Range : $50,000-$60,000

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