Technical Analyst

Senior Technical Analyst$125,000 - $145,000 per yearJob Summary:Reporting to the Senior Manager, Infrastructure & Cloud Services, the Senior Technical Analyst's role is to plan, design, develop, and launch efficient technical solutions in support of core organizational functions and business processes for Dunn-Edwards. This includes support for technical aspects of business requirements, proposed projects, and systems requirements. The Senior Technical Analyst will maintain software and hardware solutions both "on premise" and in "cloud" environments to help achieve business requirements. This includes responsibility for the design, testing, documentation, QA support and post-production support for key software and hardware solutions. The Senior Technical Analyst will also research, design, document, and support software and hardware related functionality throughout the production life cycle. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. The role requires strong collaboration, technical solution ownership, Tier 3 escalation support, and the ability to lead infrastructure initiatives across Windows Server, Active Directory, Microsoft Entra ID, Azure, AWS, VMware, cloud, and on-premises environments.Equal Employment Opportunity Statement: We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.Essential Duties:Liaise with administrators, business analysts, systems analysts, and other technical analysts to assist in resolving problems with software or hardware systemsProven technical abilities in existing and future technical platforms, tools, and productsSkilled at analyzing, assessing, and executing technical solutions for issues and/or new requirements for existing business systems and proceduresWorking knowledge of network and PC operating systems, including existing and future platforms and operating systemsWorking knowledge of current network hardware, protocols, and standards, including LAN and WAN technologiesCoordinates and performs in-depth tests, including end-user reviews, for modified and new systems, and post-implementation supportSuccessfully engages in multiple initiatives simultaneouslyDelivers assigned projects on time and on budgetKeeps current with technical skills required to support applicationsOff hours and weekend availability requiredProvides Tier 3 escalation support for complex infrastructure, systems administration, patch management, vulnerability remediation, and monitoring issuesLeads technical initiatives, owns infrastructure solution delivery, and mentors junior to mid-level administrators through implementation, support, and operational transition activitiesAdministers and supports hybrid infrastructure environments, including Windows Server, Active Directory, Microsoft Entra ID, Azure, AWS, VMware, and related monitoring and security platformsSupervisor Responsibilities:Supervises: None or based on roleQualification Requirements:The individual must be able to perform each essential job duty and responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities needed to perform the job at a fully acceptable level.Minimum Education, Experience, and/or Certification:College diploma or university degree in computer science, computer information systems, management information systems, or a related field; equivalent professional experience may be considered8+ years of progressive infrastructure and systems administration experience, preferably in a manufacturing, retail, or multi-site enterprise environmentDemonstrated experience supporting enterprise-scale infrastructure, including users, servers, operating systems, virtualization, cloud services, backups, disaster recovery, and security controlsExperience working with vendors, business stakeholders, clients, network engineering, and technical staff to configure, implement, support, and improve infrastructure platformsAbility to document system policies, procedures, standards, and support practices, and apply security best practices aligned with applicable compliance and business requirementsCore Required Qualifications (Must Haves):Strong team-player mentality with excellent communication and collaboration skillsAbility to lead technical initiatives, provide guidance to junior and mid-level administrators, and drive infrastructure work to completionWindows Server administration in a predominantly Windows environmentActive Directory administrationAzure AD / Microsoft Entra ID administrationAzure infrastructure administration and support experienceAWS infrastructure administration experienceVMware installation, administration, maintenance, and supportWindows patch management and vulnerability remediation experience; Tenable experience preferredHands-on support of hybrid cloud and on-premises infrastructure environmentsDirect support of enterprise environments with approximately 500-1,000+ user accountsProject leadership with clear ownership of technical solution design, implementation, and operational handoffAbility to support Tier 3 escalation issuesAdvanced troubleshooting skills with practical infrastructure monitoring, alerting, and root-cause analysis experiencePreferred Qualifications (Plusses):Nutanix administration, maintenance, and supportSUSE Linux administrationSAP MII on Linux experienceCrowdStrike support and monitoringPRTG network and systems monitoringTripwire SIEM experienceEnterprise digital certificate installation and maintenanceRubrik backup and recovery experienceAWS RDS (Microsoft SQL) administrationDatadog monitoring experienceDeployment of enterprise infrastructure solutions across multi-site or hybrid environmentsCommunication Skills:Strong interpersonal skills, and the ability to communicate and manage well at all levels of the organization and with staff at remote locations are essentialOther Skills and Abilities:Good understanding of the organization's goals and objectivesKnowledge of applicable data privacy practices and lawsGood written and oral communication skillsStrong technical documentation skillsGood interpersonal skillsAbility to present ideas in a user-friendly languageHighly self-motivated and directedKeen attention to detailProven analytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressure environmentStrong customer service orientationExperience working in a team-oriented, collaborative environmentTravel Requirements:Out-of-town travel of approximately 5-10% is required.Compensation: ExemptPhysical Demands of Essential Job Functions:See appropriate boxes below for amount of time spent in the following activities.