Director, Customer Partnerships

Director Of Customer Partnerships

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates...

Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to "think like an owner." Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, "That's not my job." Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Who we want

• Do you have a strategic mind?
• Are you good at navigating complex situations and relationships?
• Are you excited by the challenge of developing tailored strategies and roadmaps that align customer goals with organizational success?
• Do you thrive in cross-functional environments where collaboration with other teams drives innovative solutions?

What you will do As a Director of Customer Partnerships, you will develop, communicate, and maintain strategic plans for each customer on the team to identify opportunities and challenges, while helping craft and execute comprehensive strategies to retain and grow each partnership. You will ensure the Customer Success Managers (CSM) establish the required relationships and follow our best practices in terms of executive outreach, in-person engagements, EBRs, etc. You will collaborate with fellow Directors of Customer Partnerships to ensure alignment, consistency, and continuity across teams, driving the success of strategic initiatives and fostering long-term partnerships.

What you need

• Bachelor's Degree required, healthcare industry experience required
• 5+ years' experience in account management, strategic partnerships, or business development
• The ability to travel up to 40% of the time
• Effective presentation and facilitation skills, ability to engage and influence C-level stakeholders
• Ability to coach CSMs by translating complex ideas, technical concepts, or data insights into clear, actionable strategies
• Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver's license is required

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $120,000 - $162,000, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page. NRC Health is not currently hiring in DE, HI, MD, NJ, RI, D.C. To best align with customer needs, we are targeting candidates located in the Midwest region of the United States. In general, NRC Health's positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities. Inclusion & Belonging At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.