Office Administrative Clerk
Thema A Family Factory
Job Description
Job Description
Thema Factory is growing, and we're seeking an enthusiastic individual who enjoys a fast-paced environment, excels in client communication via phone and email, and has a genuine passion for sales and service. In this role, you'll handle daily customer service tasks while nurturing and expanding our existing house accounts through thoughtful follow-ups and relationship-building.
Key Responsibilities:
• Provide friendly customer service support by answering phone calls, responding to emails, and processing client requests.
• Prepare, organize, scan, copy, and file documents.
• Share Thema's inspiring brand story, product lines, and services with clients.
• Conduct regular, personalized follow-ups to encourage inventory refreshes and provide helpful sales analysis.
• Work closely with our sales team to identify opportunities and ensure client satisfaction.
• Assist with invoices, reports, and basic bookkeeping tasks as needed.
Qualifications:
• Previous office, administrative, clerical, or customer-service experience preferred
• Excellent verbal and written communication skills in English (Spanish is a plus).
• Comfortable using email, Microsoft Office, Google Workspace, or similar programs
• Strong interpersonal skills and a natural talent for building relationships.
• Comfortable making outbound calls and following up with clients regularly.
• Highly organized, detail-oriented, and skilled at managing multiple tasks efficiently.
• Passion for fashion, eyewear, or luxury products is a plus!
What We Offer:
• A welcoming, family-oriented work environment
• Opportunities to grow within our innovative, fast-growing eyewear company
• Comprehensive training and support to help you thrive in your role
• Competitive compensation based on experience
• Vacation leaves, Sick Leaves and Paid Holidays
• 401K
At Thema – A Family Factory, we're proud to be leaders in creating customizable, high-quality eyewear, all Made in the USA. We're not just about exceptional products; we're passionate about delivering outstanding customer care. We're excited to welcome a dynamic and proactive Customer Service & Sales Support Specialist to our Miami team.
Company Description
At Thema – A Family Factory, we're proud to be leaders in creating customizable, high-quality eyewear, all Made in the USA. We're not just about exceptional products; we're passionate about delivering outstanding customer care. We're excited to welcome a dynamic and proactive Customer Service & Sales Support Specialist to our Miami team.
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