Technical Support for App Store (German Speaker)

Quality and Service is what it is all about in today’s world for companies to remain competitive. From solving technical issues, providing product advice, following up on logistics, and having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your profile and experience is, you will have the opportunity to make a difference!Your responsibilities and impact as Customer Service Agent will be:In this role, you will be the point of contact with customers in advising, selling, troubleshooting, and even setting up their new productsIdentify, reply and solve customer’s requests via phone, email, and chatYou will either be employed as the Technical Support for business clients, who publish their apps, OR for customers, who use the appsFor businesses: Helping merchants with creating and managing their listingsSupporting businesses in getting their listings verifiedModerating the review management (review removal requests, replying to customer reviews, etc).Educating business owners on how functions work Troubleshooting for all upcoming issuesEducating merchants on the app stores business guidelinesFor customers: Supporting customers with creating, setting, and managing their accounts as well as helping them with downloading and installing apps and content Troubleshooting for all upcoming issues customers face with their account (such as Payment issues)Processing refund requestsHelping customers report issues related to unauthorized charges and processing related requestsGuiding customers on the usage of Gift cardsSkills, qualifications, and interests you need to succeed in this role:A native level of German and a good level of EnglishPreferably experience in technical support Keeping up to date with tech topicsBeing motivated and committed to your workExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Athens for an international career and life experienceHaving a valid Greek work permit (required)What’s in it for you?A full-time job, 40 hours a weekCompetitive Salary + performance-related bonus Schedule: available to work in rotative shifts from Monday to Sunday 8 AM - 10 PMA private health insuranceA Quality Certified Management CompanyA recognized training delivered by the biggest brandsA complete relocation package including: Flight ticket to AthensHotel accommodation for 2 weeks with breakfastAssistance in finding a flat + real estate agency fee paid by the CompanyFlight ticket to your home and back every yearOther benefits: vouchers, discounts, free Greek classes, events, outings, and parties all year roundYour Future Company:Located in Athens, you will find a company that takes care of you with your career development, language skills, accommodation, and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you! Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities.Discipline(s): Technical SupportJob type: Junior - 0 years