Service Advisor

Service AdvisorWe are looking for an energetic and customer-focused Service Advisor to join our team! In this position, you are required to explain the findings and recommendations from our Auto Technicians to the customer. This is a great opportunity to learn the ins and outs of the auto care industry and advance your career.Requirements:Minimum high school diploma or GED equivalent requiredSecondary education not required (but could be a plus) although you would have a fair basic knowledge of cars and the ability to learn.Good customer service skills and prior experience expectedCapable of listening to customers needs and learning to present the technician's recommendations to the customerA great attitude: A positive, supportive team playerDuties and Responsibilities:Assist in customer servicePerform general housekeeping around the shopDriving all kinds of cars and light trucks (including manual transmission) for customer rides or quality control purposesAssist in scheduling appointments and generating estimatesAssist with incoming or outgoing phone calls as appropriateEffectively communicate with internal and external customersFollow up with progress and/or follow up calls and/or emailsDocument repair and maintenance changes on the repair order in the approved mannerAdhere to parts ordering, write up, delivery and follow-up processesEstablish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clienteleYou’ll be given the ability to resolve customer complaints and questions