Service Dispatcher

Service DispatcherFacility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees. As one of the nation's largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions is expanding their staff and seeking a Service Dispatcher to join the New Jersey team. Job Description As a Service Dispatcher you will examine and analyze work order requests from customers and schedule the appropriate field technician, relaying important information such as contact person, and service to be rendered or article to be repaired. The ideal candidate will possess a high level of professional customer service, be extremely organized, experience in scheduling and be comfortable working in Excel and Word. A Service Dispatcher will:Prepare work order and distributes to field technicians.Schedule service call and dispatches field technicians.Keep record of service calls and work orders.Update and maintain service management system with complete notes and current status.Audit and close completed work ordersThe ideal candidate will satisfy the following requirements and qualifications:High School Diploma or General Education DegreeOne year experience in scheduling/dispatchingValid driver's licenseAbility to multitask while staying organizedStrong verbal and written communications skillsPositive customer service skillsExperience in lighting and electrical a plus!BenefitsStable employment401K Program with matchingMedical, Dental and Life benefitsAdvancement opportunities for outstanding performers