Caseworker

Job Overview The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The Caseworker will work to remove barriers to safety and wellness for particularly vulnerable refugees, asylees, and other individuals eligible for support under the Office of Refugee Resettlement (ORR). The Caseworker will be expected to provide strengths-based, client-centered case management to newly arrived and/or vulnerable refugee individuals and families. They will work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. Major Responsibilities Determine client eligibility for case management programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client. Develop individualized plans for each client enrolled in the SCM, OIRS, and Healthy Futures for Montana's Refugee Children. Support newly arrived refugee families in case management services under PIR program guidelines. Assist clients in healthcare navigation and case management services, with a focus on youth in Missoula, Flathead, and Lewis & Clark Counties. Record services and evaluate client progress during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed. Conduct community outreach and maintain a strong network of service providers that meet client needs, particularly with clinics and healthcare providers. Provide clients with extended orientation on a variety of topics such as youth health, navigating transportation systems, and navigating physical healthcare systems with families. Respond to client crises, with guidance from supervisor as needed. Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files. Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO). Attend relevant trainings and meetings at the local and national level. May train and lead the activities of volunteers and interns. Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC Missoula. Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies. Other duties as assigned. Job Requirements Bachelor’s degree in social work, public health, or related field of study preferred. Minimum of 1-2 years in case management, customer service, or people engagement role required. Working in previous roles with youth, preferred. Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. Demonstrated success working and communicating effectively in a multi-cultural environment. Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. Attention to detail and accuracy in work product. Fluent in English required, both spoken and written; proficiency in Pashto, Dari, Arabic, Swahili, Spanish is preferred. Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. Valid driver’s license and access to a personal, insured vehicle. Working Environment A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. Virtual services to individuals in Lewis & Clark and Flathead Counties. May require occasional weekend and/or evening work. May require up to 20% travel. This position is expected to end on November 9, 2026. Compensation Pay Rate: $23.50-$24/hr. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Professional Standards All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. US Benefits 10 sick days 10 US holidays 20-25 paid time off days depending on role and tenure medical insurance starting at $163 per month dental starting at $6.50 per month vision starting at $5 per month FSA for healthcare and commuter costs 403b retirement savings plans with immediately vested matching disability & life insurance Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. Equal Opportunity Employer IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. Company Culture The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and as an evidence-based organization to relentlessly improve the impact we deliver for those we serve. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources. #J-18808-Ljbffr International Rescue Committee