Commercial Sales Manager

About incident.io

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.

Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.

We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.

The Team

Our Commercial business is one of the fastest growing parts of incident.io, covering early stage startups through upper mid market companies across North America. We are scaling this segment by expanding headcount, increasing ACV, and building a repeatable, high velocity sales engine.

As Commercial AE Manager, North America, you will lead this growth by developing a high performing team of Account Executives, raising the bar on outbound excellence and deal execution, and bringing the structure and coaching needed for consistent performance.

You will work closely with our Head of Commercial Sales, CRO, and cross functional partners across Marketing, RevOps, Product, and CS to shape how we win - from pipeline creation to forecasting and closing deals.

This is a hands‑on leadership role for someone who loves coaching reps and building scalable systems. You will combine strong sales fundamentals with clear leadership to take incident.io's Commercial business to its next stage of growth.

What you’ll be doing:

• Lead, coach, and develop a high performing team of Commercial AEs with clear expectations and a strong operating rhythm.

• Hire, onboard, and develop top Commercial AE talent to continually strengthen and scale the team.

• Drive predictable revenue through accurate forecasting, disciplined deal management, and strong prospecting execution with your team.

• I nstall and maintain scalable systems and processes that raise consistency across discovery, deal strategy, qualification, and forecasting.

• Partner cross functionally with Marketing, RevOps, CS, Product, Legal, and Finance to support pipeline creation and navigate complex deals.

What you need to be successful

• Experience leading high-velocity SMB or Commercial sales teams in a fast-growing B2B SaaS environment, with a track record of improving consistency and hitting team quota.

• Fundamentals in full-cycle SaaS selling, with the ability to coach reps on outbound excellence, discovery, and qualification.

• Ability to hire, onboard, and develop talent in a scaling environment, building teams that grow quickly without sacrificing bar.

• Spot patterns across deals and rep behavior, and turning those insights into coaching, processes, and expectations that elevate team performance.

• Excellent cross-functional communication and collaboration skills to partner effectively with Marketing, RevOps, CS, Product, Legal, and Finance across a high‑momentum commercial motion.

What we offer:

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.

• Market leading private medical insurance

• Generous parental leave

• First Friday of the month off

• Generous annual leave/PTO allowance

• Competitive salary and equity

• Remote working and personal development budget

• Enhanced pension/401k