Server

Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations.

With 20 years of combined experience in the food and beverage industry, Mr. H has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market.

JOB SUMMARY

The Server position is responsible for performing all tasks related to food and beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with company standards and procedures.

Ensuring Exceptional Customer Service:

• Interact with guests to create memorable experience
• Respond effectively to guest problems and complaints.
• Understand the importance of guest satisfaction and focus on continuous improvement.
• Knowledge of the basic functions of food operations.
• Must be motivated and have excellent customer service skills.
• Good interpersonal and teamwork skills.
• Strong writing, reading, listening and speaking communications skills.
• Ability to maintain a high level of accuracy in preparing and entering information.
• Very effective organizational skills.
• Stress management skills
• Knowledge of all liquor laws and regulations concerning service of alcoholic beverages.
• Working knowledge of acceptable standards of sanitation and proper chemical usage.
• Ability to perform basic math skills.
• Ability to handle money and make correct changes.
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.
• Comprehension of POS system

Position Requirements:

• Basic knowledge of food and beverage preparation, service standards and guest relations and etiquette.
• Speak and write fluently in English & Spanish.
• Knowledge of appropriate table settings, service ware and menu items.
• The ability to carry large, heavy trays on a continuous basis throughout the shift.
• Self- ‐ motivated and resourceful, with the proven ability to multi- ‐ task and operate successfully under pressure.
• Flexible schedule to include evenings, weekends, and holidays.
• Cash handling and customer service experience preferred.
• Must have previous serving experience.
• Must be motivated and have excellent customer service skills
• Must be able to obtain any required food handling or alcohol serving certifications required by local or state agencies.
• Must be able to relate to all levels of Guests and management.
• Maintain complete knowledge of table, seat, room capacity, hours of operation, proper table set- ‐ up of the restaurant.
• Alcohol Awareness "ServSafe"

Personal Appearance:

• Must abide by the brand standards.
• Slip resistant black shoes.
• Must be clean- ‐ shaven at all times.
• All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be suitable for work at all times.
• Maintain personal health and sanitation standards (wash hands when using restroom, etc.)

Personal Attributes:

• Be honest, trustworthy and respectful.
• Possess cultural awareness and sensitivity.
• Be flexible in regard to schedule.
• Demonstrate sound work ethics.

Physical Demands:

• Requires mobility and prolonged standing.
• Lifting and carrying up to twenty-five pounds.
• Working at a height of four feet.

Environmental Conditions:

• Use of chemicals and electrical equipment.
• Ability to tolerate varying conditions of noise level, temperature, illumination and air quality.

Sensory Demands:

• Normal sense of smell, touch, and sound.
• Normal vision range. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, or colors.

Mental Demands:

• The incumbent must also deal with a wide variety of people on various issues.
• Knowledge is required to perform basic math, including calculations using fractions, percentages, and/or ratios.