Manager, Operations - Weekday Day Shift

Be part of an amazing story Macy's is more than just a store. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage the daily activities for the operations to ensure facility and organizational goals and objectives are achieved. Additionally, they perform other related duties, special projects, or assignments as required.

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The hours for this shift are Friday-Sunday 6:00 AM - 6:30 PM.

Oversee a department in our distribution facility with a focus on meeting or surpassing goals and targets.

Builds high performing teams by providing guidance and support for all hourly colleagues.

Generate reports for management to keep them informed on key metrics.

Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.

Conduct presentations to senior management as needed.

Cultivate a work culture dedicated to superior customer service and success.

Collaborate with peers to ensure clear communication and effective handoffs between shifts, maintaining operational efficiency.

Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.

Manage all aspects of inventory control.

Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.

Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs.

Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Leadership and Management: Oversee the distribution department, providing guidance and support to direct reports, with exceptional leadership, mentoring, and coaching skills.

Review analyses of activities, costs, operations, and forecast data to assess department progress toward goals.

Conduct presentations to retail division and senior management with strong written and oral communication skills. Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation ability, coaching, mentoring skills, and initiative. Business Acumen: Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning skills. Demonstrate proficiency in problem analysis.

Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.

Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs. Ability to work a flexible schedule, including days, evenings, weekends, holidays.

Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Performance-based incentives

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This position may be eligible for performance-based incentives/bonuses. xhyhwjd Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.