Airport Operations Manager

With decades of experience and operations at more than 30 major airports—including Chicago, Dallas, Newark, and more— Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do—providing reliable, high-quality service to our airline partners and the traveling public every day. We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Job Title Performance Manager / Performance Management Specialist Job Summary A Performance Manager is responsible for developing, implementing, and monitoring systems that improve employee and organizational performance. The role focuses on setting performance standards, tracking KPIs, conducting evaluations, identifying improvement opportunities, and supporting employee development to ensure business goals are achieved efficiently. Key Responsibilities Performance Planning & Strategy Design and maintain performance management programs and processes Develop Key Performance Indicators (KPIs) and performance metrics Align employee goals with organizational objectives Support strategic workforce planning initiatives Employee Performance Management Coordinate employee performance reviews and appraisal cycles Monitor employee productivity and departmental effectiveness Conduct performance evaluations and provide recommendations Create and manage Performance Improvement Plans (PIPs) Ensure fair and consistent evaluation practices across departments Data Analysis & Reporting Analyze performance data, trends, and workforce metrics Prepare reports and dashboards for senior management Track employee engagement, retention, and productivity levels Recommend data-driven improvements for operational efficiency Coaching & Development Train managers on performance evaluation methods Support employee learning and development programs Provide coaching and guidance to improve individual performance Identify skill gaps and recommend training solutions Policy & Compliance Ensure compliance with company policies and labor regulations Maintain confidentiality of employee performance records Support HR policies related to disciplinary actions and promotions Work closely with HR, department managers, and leadership teams Assist with succession planning and talent management strategies Required Skills Strong leadership and communication skills Analytical and problem-solving abilities Knowledge of performance management systems Report writing and data interpretation Conflict resolution and coaching skillsTime management and organizational skills Proficiency with HR and analytics software such as SAP SuccessFactors , Workday , and Microsoft Excel Qualifications Bachelor’s degree in Human Resources, Business Administration, Management, or related field 2–5+ years of experience in performance management, HR, or operations Experience with KPI tracking and employee evaluations HR certifications may be preferred Typical KPIs Managed Employee productivity Attendance and retention rates Performance review completion rates Revenue or operational targets Employee engagement scores "Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status." #J-18808-Ljbffr