Help Desk Tier 3 Systems Lead
$80k - $120kSAIC Inc
Description
SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems. This position is on-site inn San Diego, CA.
Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner.
Manage Jira board and ticket flow to ensure uptime on all systems.
Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters.
Step in to solve IT related issues for our cutting-edge data and software services platforms.
Qualifications
U.S. citizenship and an active TS/SCI clearance.
Bachelors degree and 5+ years experience, or 9+ years experience.
Experience as an escalation point, team lead, or manager.
Experience managing Jira or another ticketing tool.
Experience troubleshooting Linux based systems issues.
Experience troubleshooting IP, Domain Controller, and/or firewall issues.
Understanding of Windows and troubleshooting user and other issues within Windows.
Virtual or Cloud based systems operation experience.
Sec+ or equivalent IAT II Certification.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: 2612353
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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