Customer Support Specialist

Kinder Morgan is assembling a high-performing revenue team, and we want a Customer Support Specialist to anchor it in Carlsbad, NM. Match 1 years and Customer Journey Mapping to this Carlsbad job and you unlock $39,000 - $57,000, a part-time schedule, and steady upward room. Key Responsibilities Close the loop between ad spend and revenue, dollar for dollar Read intent data and route the Carlsbad hot leads first Cultivate referral channels and strategic partnerships in Carlsbad Open doors in Carlsbad, NM that a junior title alone can't Hand the Customer Support Specialist crew a territory plan they can actually run Frame the sharp-but-gentle ROI a Carlsbad, NM CFO can defend internally Feed sales the Change Management signals that say a buyer is ready now What You'll Bring Experience translating ServiceNow complexity for a non-technical audience A communicator who can disagree without making it personal Sound instincts for reading a room you've never been in before Proven follow-through, measured in shipped things rather than good intentions A solid foundation in Change Management, refined over 1+ years Hands-on command of ServiceNow, with Complaint Handling as a close second Customer-focused outlook with strong interpersonal skills What began as two engineers and a whiteboard in Carlsbad is now Kinder Morgan, an unfussy team obsessed with getting Omnichannel Support right. We treat every new Customer Support Specialist as a fresh set of eyes, so tell us what looks broken. Think competitive $39,000 - $57,000, full benefits, a clear runway to grow your Customer Journey Mapping, and the latitude to work the way you work best. #J-18808-Ljbffr Energy Innovation Corp