Senior Program Analyst

Role Description

Kentro is hiring for a Remote Senior Program Analyst to support the VA ESOM contract. This position can be performed remotely within the United States and will support Eastern Time working hours.

The pay range for this position is $135-$155K annually. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable.

This Job Description reflects the primary duties of the role; however, it is not intended to be all-inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

• Configuration Management
  • Maintain and manage the CMDB to ensure accuracy, completeness, and integrity of configuration item (CI) records.
  • Develop, implement, and enforce CMDB governance policies and procedures.
  • Perform regular audits and reconciliations of CMDB data to identify and remediate discrepancies.
  • Support the integration of discovery tools and data feeds into the CMDB.
• Program Analysis and Reporting
  • Analyze CMDB data to identify trends, gaps, and areas for process improvement.
  • Develop and deliver reports and dashboards for stakeholders and leadership.
  • Support enterprise service management (ESM) initiatives by providing CMDB data insights.
  • Track key performance indicators (KPIs) related to CMDB health and data quality.
• Stakeholder Coordination
  • Collaborate with VA Program Managers, CORs, and cross-functional IT teams to align CMDB processes with organizational goals.
  • Serve as a subject matter expert (SME) for CMDB-related inquiries and support requests.
  • Coordinate with the Contracting Officer's Representative (COR) and program leadership on deliverables and milestones.
  • Liaise with vendors and subcontractors (e.g., prime vendor partners) as required.
• Enterprise Service Management (ESM) Support
  • Support ESM platform administration and configuration in alignment with CMDB requirements.
  • Assist in the development and maintenance of service mapping and dependency documentation.
  • Contribute to ITIL-aligned change, incident, and asset management processes.
• Documentation and Compliance
  • Develop and maintain standard operating procedures (SOPs), work instructions, and technical documentation related to CMDB operations.
  • Ensure all activities comply with VA security, privacy, and data governance requirements.
  • Support background investigation requirements at the Tier 2/Moderate (Standard MBI) level.

Qualifications

• Proficiency with CMDB platforms (e.g., ServiceNow or equivalent enterprise ITSM tools).
• Understanding of IT Asset Management (ITAM) and IT Service Management (ITSM) frameworks.
• Experience with data analysis, data quality management, and reporting tools.
• Familiarity with discovery and dependency mapping tools.
• Knowledge of enterprise service management (ESM) concepts and practices.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Experience developing program-level metrics, reports, and executive briefings.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Familiarity with federal IT program management and contracting processes.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a cross-functional team.
• Strong organizational skills and attention to detail.
• Adaptability and willingness to support evolving mission requirements.

Preferred Qualifications

• ITIL Foundation or higher certification.
• ServiceNow Certified System Administrator (CSA) or equivalent.
• CompTIA Security+ (or equivalent, in support of VA security requirements).

Clearance Requirement

• US Citizen or Lawful Permanent Resident (Green Card).
• Willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated ID requirements.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, and 401k including an employer match.
• Education reimbursement for certifications, degrees, or professional development.
• Flexibility for professional growth and networking opportunities.
• Funds for activities – virtual and in-person, e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations.
• Commitment to a positive workspace for creativity, innovation, and happiness.