Sales Engineer

Job Description

Job Description

This position is responsible to support customers by standardising, improving and sustaining the overall performance of products at customers by providing specialist technical and quality support. To provide an interface between Customers and Technical and Process teams by the following tasks:

CORE RESPONSIBILITY

•Understand and know the Quality Acceptance Standard for one good side to assist in meeting customer product expectations.
•Understand and know Quality Claims Policy along with individual customer claims metrics to assist in quick claims turn around time
•Acquire knowledge and understanding of customer expectations, processes, capabilities,and product end uses by visiting customers in a structured and planned fashion
•Provide customer visit reports which includes the purpose, participants, back ground, key discussions, findings and actions to be conducted to meet objective of the visit to the FSD, Technical and Quality Departments.
•Coordinate and Evaluate customer trials with their technical and process teams and provide structured feedback of product performance to FSD and Technical and Quality teams .
•Conduct data searches on processing history, defects, past claims and monitoring new claims entered weekly to identify potential customer dissatisfiers and potential trends.
•Investigate and assess key customer complaints in accordance with the Quality Systems to issue and facilitate the root cause analysis thereof with the Quality Systems Lead
•Conduct warehouse audits per ISO 9001:2015 as and when required
•Conduct customer warehouse audits per ISO 9001:2015 as and when required

QUALIFICATIONS:
•A Sales/Marketing degree with minimum of three years technical sales experience or a Bachelor’s degree of Science , preferably Metallurgical/Materials Science or Process Engineering.

Please submit your resume for immediate consideration.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

Guiding Principles and Core Values: UP HIRE
Understanding Matters.
We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.

People Matter.
People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.

Honesty Matters.
We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.

Innovation Matters.
We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.

Relationships Matter.
We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.

Everything Matters.
We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.

Company Description

Guiding Principles and Core Values: UP HIRE\r\nUnderstanding Matters.\r\nWe actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.\r\n\r\nPeople Matter.\r\nPeople are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.\r\n\r\nHonesty Matters.\r\nWe conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.\r\n\r\nInnovation Matters.\r\nWe are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.\r\n\r\nRelationships Matter.\r\nWe take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.\r\n\r\nEverything Matters.\r\nWe hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.