Teller

Job Description

Job Description

Mobility Credit Union is a progressive and diverse credit union focused on offering excellent customer service. We are a dynamic organization and flexible to work/life needs, creating a supportive work environment that is understanding of personal and family obligations.

Mobility CU is very profitable and has grown over 75% in the past 5 years. We offer a competitive salary, monetary incentives, 6 percent 401K matching, excellent health care options and a $1000 signing bonus paid out in 6 month interval.

We are seeking an individual, who is motivated to grow with our organization.

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information. Ensures members are promptly and professionally served. Actively cross-sells Credit Union products and services.

DUTIES:

(E) ESSENTIAL or N) NONESSENTIAL

(E) 50% Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and cashier's checks to members; transfers amounts from member accounts as directed.
(E) 20% Cross sells Credit Union products & services.
(E) 10% Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
(E) 10% Balances cash drawer and daily transactions.
(E) 5% Performs a variety of miscellaneous tasks including typing, filing, scanning, computer input and answering the telephone.
(N) 5% Other duties as assigned.

PERFORMANCE MEASUREMENTS

• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Good business relations exist with members. Member's problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
• Required reports and records are accurate, complete, and timely.
• The Credit Union's professional reputation is maintained and conveyed.

QUALIFICATIONS:
EDUCATION/CERTIFICATION:

• A high school education or equivalent.

REQUIRED KNOWLEDGE:

• Knowledge of Teller policies and procedures. 
• Basic understanding of Credit Union operations.

EXPERIENCE REQUIRED:

• Up to six months of similar or related experience.

SKILLS/ABILITIES:

• Good communication and cross selling skills.
• Professional appearance, dress, and attitude. 
• Good math skills.
• Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone. 
• Good typing skills

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

• TALKING: One must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• REPETITIVE MOTIONS: Movements frequently and regularly require using the wrists, hands, and/or fingers.
• FINGER DEXTERITY: Primarily using just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
• AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity is necessary to prepare or inspect documents or products, or operate machinery.
• PHYSICAL STRENGTH: Exerts up to 20 lbs. occasionally and/or up to 10 lbs. frequently.

WORKING CONDITIONS

• Required local travel within 40 miles.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

• REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
• MATHEMATICS ABILITY: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.
• LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Bilingual preferred.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

• This job description is intended as a summary of the major duties and responsibilities as well as qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.
• In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the Credit Union.
• Job descriptions are not intended as and do not create employment contracts. The Credit Union maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.