Executive Operational Planning Manager

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a talented Executive Operational Planning Manager for our San Antonio, Texas headquarters location.

As an Executive Operational Planning Manager in our Legal Operations department, you will be responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assists in the development and implementation of strategic and operational plans that drive success within key results areas. Acts as liaison between business operations, both within and across CoSAs, enterprise CoEs and the Function or Line of Business staff member. Provides moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Charlotte, NC.

Relocation assistance is not available for this position.

What you'll do:

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.

• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.

• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.

• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Leadership Team member.

• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.

• Responsible for the development, coordination and timely submission of relevant, broader level ELT and Board/Council/Committee driven requirements.

• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.

• Ability to build strong relationships and to work with all levels within the organization.

• Experience developing executive level briefings in support of EC, CEO and BoD deliverables.

• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.

• Demonstrated ability to manage confidential information.

• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.

• Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

What sets you apart:

• Experience in operational planning, strategic execution, business operations, change management, or enterprise program management within a large, complex organization.

• Proven experience leading enterprise-wide initiatives, planning efforts, executive events, business reviews, and cross-functional programs involving senior leadership.

• Experience in Legal Operations or related functions such as Compliance, Risk, Governance, Claims Litigation, or Business Operations.

• Strong change management, communications, stakeholder management, and cross-functional partnership skills.

• Experience supporting large-scale technology implementations, system enhancements, and user adoption initiatives.

• Experience developing training materials, job aids, process documentation, and knowledge repositories.

• Familiarity with legal operations and enterprise platforms such as Onit, NetDocuments, or similar systems.

• US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is: $93,770 - $179,240 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.