support lead part time

Responsibilities Ensure all crew members are delivering outstanding customer service through personal contact. Train crew on the B.E.S.T. customer service experience, ensuring a fast, friendly checkout. Oversee daily activities of store associates, ensuring effective duty performance and excellent service. Assist with receiving, unpacking, and organizing new stock to place items quickly and efficiently on the sales floor. Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and urgent issues. Manage opening and closing processes, including securing cash, locking doors, setting alarms, and ensuring smooth daily operation. Support onboarding and ongoing training of associates, teaching store policies, product knowledge, and procedures. Drive store sales and control expenses, seeking ways to boost sales through merchandising, staff performance, and service. Partner with the store leadership team on merchandising procedures and inventory recovery. Perform store maintenance, such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room. Qualifications High School Graduate or equivalent. College experience preferred. Minimum 1 year of management experience. Excellent verbal and written communication skills. Ability to multi‑task. Creative thinking. Ability to maintain composure under pressure. Essential Job Functions Operate cash register frequently. Move merchandise weighing up to 25 lbs and place/remove items up to 5–10 feet high. Ascend/descend ladders to retrieve and put away stock. Position self to kneel, bend, twist, and stoop in stock room and sales floor. Communicate with customers via telephone and face‑to‑face, exchanging accurate information. Assist customers across the sales floor and to/from stock room. Work a flexible schedule, including day, evening, weekends, possible overnight shifts, and travel as required. Identify and follow email and print instructions regarding merchandise layouts, associate schedules, and SOPs. Remain in a stationary, upright position for about 80% of the time. Benefits Explore our benefits site to discover all the perks and support we offer, including health coverage, financial and personal wellness programs. Visit for details. Employment Type Hourly Position. Starting at $11.50. Equal Opportunity Employer Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. #J-18808-Ljbffr