OB/GYN - Benefits Coordinator - Full Time

OB/GYN Benefits Coordinator

To provide clerical support in the OB/GYN department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.

Represent MMC in a courteous and professional manner

Greet guests and incoming calls in a polite, prompt, and helpful manner

Take accurate messages which include all required information

Ensure completion of NOB packet

Verify Insurance Benefits and Form DDiscuss appointment with patient stressing we will provide an estimate of charges as quoted by their insurance and not a guarantee of benefit or payment

Complete FMLA and Short-Term disability paperwork

Obtain FIN number and post in PRENATAL correctly

Schedule and inform patient of Diabetic/Nutritional Counseling

Utilize Phreesia for payments and reconcile at the end of each day

Be at your workstation on time and prepared to start the day

Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients

Correctly process payments and receipts

Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement

Provide prompt, efficient, and accurate patient service to include; precerts, phone calls, answer patients' miscellaneous questions, deliver verification, etc.

Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach

Keep your work area and the clinic clean

Be knowledgeable of and adhere to all HIPAA and OSHA guidelines

Be knowledgeable of and adhere to all MMC policies and procedures

With instruction, perform other duties as required or assigned

Excellent customer service skills

Strong skills in communicating effectively with co-workers, providers, and patients

Ability to conduct daily functions in an appropriate, professional, and compassionate manner

Ability to manage/prioritize multiple tasks in an efficient and timely manner

Teamwork attitude

Flexibility to respond to changing demands

Ability to react calmly and competently in stressful situations

Effectively utilize computer systems and programs that are necessary to complete daily tasks

High School diploma or GED

Experience preferred but not required

Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission. A progressive approach to advances in medicine and changes in the health care delivery system Responsive to patient and community needs Collaborative with other physicians, hospitals, allied health providers and the community in improving health care Professional, ethical and socially responsible Team-oriented management and leadership A positive, open and responsive work setting

*This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.