Customer Success Architect- Cortex

Job Summary As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure. Key Responsibilities Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications Required Qualifications 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use‑cases. Strong understanding of enterprise security and IT products, systems, and processes Proficiency in scripting with Python and/or JavaScript Ability to work in a fast‑paced, matrixed environment, managing multiple tasks under pressure Skilled in collaborating with and influencing cross‑functional teams Strong communication skills and the ability to build and maintain relationships with customers Experience in customer‑facing roles is a must US Citizen Required Preferred Qualifications Experience with attack surface management or CNAPP is a plus This role supports customers on the West Coast, and the ideal candidate will be based in the West Coast region. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non‑sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $112,000.00 - $182,500.00/yr All your information will be kept confidential according to EEO guidelines. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. #J-18808-Ljbffr