Client Advisor, Visuals Expert - Boston Copley Place

Client Advisor, Visuals Expert - Boston Copley Place Loewe is currently seeking a Client Advisor, Visual Expert to join its Boston Copley Place Boutique. In this role, you will be responsible for building the client relationships within the luxury market, while achieving goals through our company values. As a Client Advisor, Visual Expert you are responsible not only for meeting your individual and store sales targets and clientele sales goals but also for maintaining the visual standards of the store. Responsibilities will include partnering with the VM corporate team to facilitate and execute floor changes, overseeing the implementation and adherence of VM standards within Greene St, and directly managing immediate VM needs throughout the business day. Job responsibilities Key Responsibilities & Tasks: Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development. Surpass client expectations by providing an outstanding, personalized customer service, founded on enduring and meaningful relationships. Showcase deep knowledge of LOEWE’s products and the brand’s history and heritage. Exceed individual Key Performance Indicator (KPI) targets by delivering top-tier customer service. Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future opportunities. Foster a culture of collaboration and open communication with colleagues to enhance the working experience and maintain a positive workplace environment. Ensure both the sales floor and stockroom are well-organized per company policy. Contribute to the visual presentation of products, adhering to LOEWE’s standards. Uphold LOEWE’s image standards and guidelines. Adhere to all company policies and procedures. Record all pertinent customer information accurately in the database. Actively promote store events via email, phone, and personalized notes. Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow-up on all sales, events, or client inquiries. Consistently address any client-related issues, including shipping and alterations. Play a role in general housekeeping and store image upkeep. Support shipping and receiving and inventory control as requested In addition to the above: Liaison with the Visual Merchandising team to follow the VM guidelines sent globally and ensure the accurate representation in the store Support the North America structure providing coaching, training and feedback to ensure consistent product knowledge, visual execution and standards in the market Work with specific store merchandising, looking for opportunities and having the ability to adapt the VM based on the store’s requirements and architecture, considering the regions need and the market and business trends VM support for instore events, windows, special projects, pop up’s, installations, etc Biweekly reporting to the line manager and VM team Profile Key Qualifications & Skills: Possess over three years of luxury fashion sales experience within a retail environment. Have significant experience in crafting windows, interior displays and space utilization Demonstrate a proven history of exceeding both individual and store targets while building enduring relationships with customers and colleagues. Willingness to work nights and overnights Exhibit exceptional communication skills, both verbally and in writing, along with the ability to manage multiple tasks simultaneously. Display strong organizational skills and follow-through. Embrace a team-oriented mindset with a strong desire to collaborate effectively. Thr Be open to working a flexible schedule, including evenings, weekends, and holidays, based on business demands. Foreign language knowledge a plus but not required. Additional information About LOEWE Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise. At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best. Employee benefits: At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions. Steeped in art and historical references, rooted in craft and tradition, Loewe has been reinventing leather craftmanship for almost 200 years. From its birth in Madrid in 1846 to its latest collection dedicated to the elegance of Chinese monochrome ceramics, the Maison’s journey has #J-18808-Ljbffr