Hotel Manager

Job Description

Job Description

Description:

The Hotel Manager is responsible for the day-to-day leadership, management, and overall operational performance of the hotel. This position oversees Rooms Division, Housekeeping, Food & Beverage, Engineering, Laundry, Security, and all operational departments to ensure exceptional guest satisfaction, associate engagement, operational excellence, and financial success.

Serving as a key member of the Executive Leadership Team, the Hotel Manager drives hotel performance through strategic planning, operational execution, talent development, revenue optimization, quality assurance, and adherence to brand and company standards. The Hotel Manager acts as the primary operational leader of the property and serves as the Managing Director’s designee in their absence.

At VH, we are committed to growth—both for our properties and our people. We take a proactive and agile approach to sales, marketing, and revenue strategy, allowing us to adapt quickly to changing market conditions. Equally important, we invest in our associates by creating an environment where individuals can grow, succeed, and make a meaningful impact.

Essential Functions

Leadership & Operations

• Provide leadership, direction, coaching, and support to all operational departments including Front Office, Housekeeping, Laundry, Engineering, Security, Food & Beverage, Culinary, Banquets, and other hotel operations.
• Ensure all departments consistently execute company standards, brand requirements, service initiatives, quality assurance programs, and operational policies.
• Oversee daily hotel operations to ensure exceptional guest service, operational efficiency, cleanliness, safety, and profitability.
• Monitor guest satisfaction metrics, online reviews, service recovery trends, and operational performance indicators while implementing action plans for continuous improvement.
• Maintain a highly visible presence throughout the hotel to interact with guests, associates, and department leaders while ensuring service standards are consistently achieved.
• Lead daily operations meetings and communicate business priorities, occupancy trends, service expectations, and operational strategies.
  

Financial Performance

• Lead efforts to maximize hotel profitability through effective management of revenues, expenses, productivity, labor costs, and operational efficiencies.
• Develop, monitor, and execute annual operating budgets, forecasts, business plans, and capital expenditures.
• Analyze financial results and operational performance to identify opportunities for revenue growth, expense management, and process improvement.
• Partner with Revenue Management and Sales teams to maximize occupancy, average daily rate (ADR), RevPAR, and overall profitability.
• Review inventory controls, purchasing procedures, labor management practices, and departmental expenditures to ensure financial objectives are achieved.
• Coordinate and oversee capital improvement projects to maintain asset value, enhance guest experience, and protect company investments.
  

Guest Experience

• Champion a guest-focused culture that consistently delivers exceptional service and memorable experiences.
• Personally respond to and resolve significant guest concerns, service failures, and escalated issues.
• Ensure service recovery procedures are effectively implemented and opportunities for improvement are identified and addressed.
• Promote a culture of accountability and hospitality excellence throughout the hotel.
  

People Leadership

• Recruit, hire, develop, motivate, coach, and retain talented associates and leaders.
• Conduct performance evaluations and provide ongoing feedback, coaching, development, and recognition.
• Create a positive and inclusive workplace culture that promotes employee engagement, teamwork, and professional growth.
• Ensure fair and consistent administration of company policies, disciplinary procedures, and employment practices.
• Partner with Human Resources to maintain compliance with employment laws, labor regulations, and company policies.
• Foster open communication with associates at all levels and proactively address employee concerns and workplace issues.
  

Sales & Business Development

• Collaborate with Sales, Catering, Marketing, and Revenue Management teams to achieve business objectives and revenue targets.
• Participate in client presentations, property tours, community events, and customer meetings as needed.
• Support business development efforts and strategic initiatives designed to strengthen market position and increase revenue opportunities.
• Build and maintain positive relationships with ownership, brand representatives, community leaders, vendors, and key stakeholders.
  

Safety, Security & Compliance

• Ensure compliance with all brand standards, company policies, safety regulations, and applicable federal, state, and local laws.
• Review security reports, incident logs, and risk management activities while ensuring appropriate corrective action is taken when necessary.
• Lead emergency response efforts and provide guidance during crisis situations or operational disruptions.
• Promote a culture of workplace safety and ensure all associates are properly trained in safety procedures.
  

Communication & Administration

• Prepare and present periodic reports regarding operational results, financial performance, guest satisfaction, and strategic initiatives.
• Plan, organize, and lead Executive Committee meetings, Department Head meetings, Operations Meetings, and other management functions.
• Communicate effectively and professionally with ownership, guests, associates, vendors, and business partners.
• Serve as Manager on Duty as required.
• Perform other duties and special projects as assigned.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. If your experience doesn’t align perfectly with every qualification, we still encourage you to apply—you may be a great fit for this or future opportunities within VH.

Benefits

Eligible team members may have access to a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Paid time off (vacation, sick time, holidays)
• Six paid company holidays and one floating holiday
• 401(k) with company match (up to 4%)
• Life and disability insurance
• Employee assistance programs
• Employee discounts (hotel and travel discounts)

Eligibility for benefits may vary based on position, employment status, and tenure.

Requirements:

Education & Experience

• Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 7-10 years of progressive hotel leadership experience.
• Minimum 3-5 years of senior hotel operations management experience.
• Full-service hotel experience strongly preferred.
• Union hotel experience preferred, where applicable.
• Strong financial management and budgeting experience required.

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Advanced understanding of hotel operations, guest service, labor management, and financial controls.
• Proven ability to achieve financial and operational goals.
• Ability to analyze operational and financial data and make sound business decisions.
• Strong problem-solving, conflict-resolution, and decision-making skills.
• Ability to maintain professionalism and composure in high-pressure situations.
• Proficiency in hotel property management systems, revenue management systems, payroll systems, and Microsoft Office Suite.

Physical Requirements

• Ability to move throughout all areas of the hotel for extended periods.
• Ability to stand, walk, bend, reach, lift, push, and pull as needed.
• Ability to lift up to 40 pounds occasionally.
• Ability to work in both office and operational environments.
• Ability to respond to emergencies at any time.

Availability

Hotels operate 24 hours per day, 7 days per week. The Hotel Manager is expected to maintain a flexible schedule and work varying shifts as business demands require, including evenings, weekends, holidays, and emergency situations. This position is expected to maintain a high level of visibility throughout the hotel and be available to support operational needs as necessary.