Insurance Claims Manager

Recruiters & Staffers
We prefer to hire direct. Please do not solicit your services to any member of our organization.

Interested Applicants
The hiring team for this position will handle all applicants and communications through our Applicant Tracking System. Resumes emailed direct to other members of our company will not be considered.

Description
The Claims Manager is a

fully remote

role responsible for serving as a liaison for clients in the management of Workers’ Compensation claims. On behalf of the client, you will communicate (through phone and email as necessary) with doctors, insurance adjusters, and workers comp attorneys in order to use our process and strategies to get the best results for clients on each claim. You will also provide strategy and status updates to clients following our process, in quarterly reports, and upon their request.

The Claims Manager will also analyze patterns and trends in a clients claims history to ensure that our strategies are adjusted as necessary and continue to produce the highest level of results.

Educate Clients on Claims Management Procedures

Coordinate Claims Strategy with Clients, Adjusters, Attorneys, and Doctors

Analyze Claims & Financial data to provide a summary and strategy to clients

Please Note:

At this time, we are not accepting unsolicited contact from recruiters, staffing agencies, or headhunters. We respectfully request that third parties refrain from reaching out regarding this position. Our hiring team is focused on sourcing and engaging directly with candidates, and we prefer to manage our recruitment efforts internally. Thank you for your understanding.

Responsibilities

Provide exceptional customer service by delivering proactive, thoughtful, and professional communication to clients, ensuring their expectations for high-level service are consistently met.

Communicate effectively with all parties involved in insurance claims, including adjusters, attorneys, and medical professionals, to ensure accurate and timely updates while advocating for the best outcomes for clients.

Use strong negotiation and problem-solving skills to tactfully redirect claims processes when necessary, aligning them with the client’s best interests.

Analyze client claims data and overall claim histories to identify patterns, trends, and optimal strategies, leveraging basic mathematical and analytical skills to support decision-making.

Clearly explain claims strategies to clients, demonstrating an understanding of underlying concepts and calculations.

Utilize Salesforce and other tools to manage claims efficiently, access and analyze claims data, and generate reports as needed.

Perform day-to-day tasks using Microsoft Word, Excel, Outlook, Adobe, and other Microsoft Office applications, ensuring accuracy and efficiency in all computer-related activities.

Qualifications

Customer Service skills – deliver proactive and thoughtful communication.

Strong communication, negotiation, and problem-solving skills – coordinate with multiple stakeholders.

Basic mathematical and analytical skills – analyze claims data and explain strategy.

Basic computer skills – proficiency with Salesforce, Microsoft Office, Adobe PDFs.

Compensation
$55,000 - $65,000 yearly

About Whiteboard Risk & Insurance Solutions
We are a modern commercial insurance agency with a very unique platform of services that helps businesses that struggle with workers’ compensation injuries. Weve spent the last ten years honing our niche and developing a highly unique product that drives unrivaled results for clients.

We solve challenges that business owners typically dont even know exist until they meet us. It makes it difficult to get our foot in the door - but once we have the opportunity to educate them on Workers Comp and how our platform resolves a number of common problems with their insurance, most of them wish theyd heard of this much sooner!

Employee Benefits

Competitive Compensation

Monthly Health & Wellness Credit

Employer-Sponsored Health Care Plan

Retirement Plan with a 5% match

Flexible Paid Time Off

Training & Development Support

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