Customer Support Representative

About Us Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence. Job Overview Arc3 Gases is looking for a qualified individual to fill our Onsite Customer Inside Sales Representative position for our Charleston, South Carolina location. We want someone to help grow Arc3's profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3's sales force and help manage all aspects of an onsite customers needs. Responsibilities and Duties Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers.Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.Operate 60% - 70% as an onsite customer Inside Sales Representative. Check - in supplies, manage inventory, and manage billing for onsite customer. Responsible for keeping tool cribs stocked for onsite customer. Perform all types of warehouse duties as assigned.Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform. Possess strong welding product knowledge and self-management skills to deliver superior customer service.Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel. Distribute hard goods and cylinder gases to various use points in the customers plant on an as needed regular basisNotify the purchasing department when there is a shortage or outage of products.Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships.Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate. Always maintain a professional demeanor and appearance.Provide support to other team members by preparing orders and ordering supplies as needed.Serve as a backup route delivery driver as needed.Perform any other duties that may be assigned by Arc3 Gases. Qualifications Must be able to work in the United StatesMust be 21 years or olderMust be able to lift and carry up to 75lbs of merchandise as neededMust have a valid license with clean driving record and willingness to obtain Class B CDL with Hazmat endorsement.Must have computer skills or some knowledge of computer order entry system.Must have exceptional communication skills.Must have the ability to work independently and under pressure to meet deadlines. Able to walk and stand during an eight-hour shift.Bending, squatting, kneeling, climbing, and reaching frequently. Education/Experience : High School Diploma or Equivalent is required.Welding or Technical Education is preferred.Confidentiality and Discretion All Arc3 Gases employees must sign a non-disclosure of confidential information agreement. Benefits 401(k) Retirement Plan with Company MatchHealth, Dental, and Vision InsuranceHealth Care and Dependent Care Flexible Spending Accounts Health Savings Accounts with Annual Company ContributionCompany Paid Short-Term and Long-Term Disability Insurance Company Paid Life and Accidental Death and Dismemberment InsuranceVoluntary Life, Critical Illness, and Accident InsuranceNew Employee Referral Bonus ProgramTuition ReimbursementPaid Time OffPaid HolidaysEmployee Assistance ProgramWellness Program with Health Insurance Premium DiscountsCompany Paid UniformsPersonal Protective Equipment Reimbursements Equal Opportunity Employer. Disabled/Protected Veterans. PId3ca9de026ff-29400-40109223