Real-Time Workforce Management Analyst

HCSC

Health Care Service Corporation (HCSC) is seeking a role focused on reviewing and managing real-time intraday workforce management for front and back office functions in Albuquerque, NM. The position emphasizes monitoring SLAs, scheduling, staffing coordination, and analytical optimization to improve caller experience and front line performance. The ideal candidate has a bachelor degree or 4 years of business experience, with 2 years in claims or customer service, strong interpersonal and #J-18808-Ljbffr

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Vacancy posted 10 hours ago

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