Residential Housing Coordinator I

Job Description

Job Description

The Residential Coordinator I, in conjunction with the Residential Coordinator II, is responsible for assisting individuals with developmental delays, mental illness, and disabilities find and maintain affordable, safe housing with Woodford Homes. While both positions are responsible for interacting and assisting the residents of Woodford Homes, the Residential Coordinator I is responsible for tenant activities and spending time with the tenants.

• Socialize and build appropriate relationships with tenants by being on-site and spending quality time
• Conduct unit inspections and complete property inspection reports
• Assist residents with transportation to appointments and store when need and in the absence of case worker
• Attend meetings with tenants as needed, including DHA, LINK, and Social Security
• Encourage tenants to complete goals and/or treatment plans and to take care of themselves and their homes; notify case manager with any concerns
• Collect rent and deliver invoices
• Identify maintenance issues and notify Facilities/Maintenance Specialist
• Assist locked-out tenants when Live-In Manager not available
• Document lease violations
• Facilitate conflict resolution between tenants when appropriate.
• Attend monthly tenant meetings
• Attend monthly meetings with Heritage Behavioral Health Center personnel to discuss appropriate tenants and tenant concerns
• Coordinate and attend tenant dinners and activities; develop monthly meal calendar and shop for meal ingredients
• Advocate for tenants to ensure their needs are being met
• File paperwork in tenant files
• Maintain labeling of tenant mailboxes
• Audit tenant files as needed
• Carry and answer on-call phone when assigned
• Other duties as assigned

Requirements

• Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency
• Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
• Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Lead: Positively influence others to achieve results that are in the best interest of the organization
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
• Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem
• Think Strategically: Assess options and actions based on trends and conditions in the environment, and the vision and values of the organization

• Supportive living housing properties
• Minimal time in office environment; majority of time spent outside of the office
• Travel as needed
• On-call as needed

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)