Senior IT Interface Analyst (Epic Bridges / Cloverleaf)

Job Description

Job Description

Senior IT Interface Analyst (Epic Bridges / Cloverleaf)

Location: Remote (occasional onsite support during Go-Live events - Troy, MI )
Duration: 32-Week Contract-to-Hire

Interview Process:

• Initial 15-20 Minute Phone Screen
• 30-minute MS Teams Interview
• Final Panel Interview

Pay Rate: $70.25/hour

Position Summary

Our client is seeking a Senior IT Interface Analyst to lead the design, configuration, implementation, and support of complex healthcare integrations within a large Epic environment. This individual will serve as a technical consultant for interface architecture and integration solutions, working closely with application teams, operational stakeholders, clinicians, vendors, and leadership to ensure seamless data exchange across healthcare systems.

This is a highly technical, hands-on role focused on building, enhancing, troubleshooting, and optimizing interfaces utilizing Epic Bridges and Cloverleaf. The ideal candidate will have extensive healthcare integration experience, strong Epic expertise, and the ability to lead medium-to-complex implementation and support initiatives.

Key Responsibilities

Interface Design & Development

• Lead the configuration and implementation of new interfaces and enhancements to existing Epic and ancillary system integrations.
• Design, build, test, and support interfaces utilizing Epic Bridges and Cloverleaf.
• Develop integration solutions that support business, functional, and technical requirements.
• Serve as a subject matter expert for interface architecture and integration best practices.
• Participate in all phases of the System Development Life Cycle (SDLC).

Production Support & Troubleshooting

• Monitor and maintain a complex healthcare interface environment.
• Troubleshoot interface issues and perform root cause analysis.
• Resolve production incidents and support ongoing maintenance activities.
• Conduct testing activities related to new implementations, upgrades, and enhancements.
• Collaborate with Epic, vendors, operations teams, and IT departments to diagnose and resolve integration issues.

Project Leadership

• Lead workflow and dataflow discussions with business and technical stakeholders.
• Coordinate integration activities across multiple IT teams and departments.
• Manage requirements changes and communicate impacts to senior business sponsors.
• Provide input into project planning, resource estimates, and Statements of Work (SOWs).
• Support medium-to-complex Epic integration initiatives and critical system enhancements.

Collaboration & Mentorship

• Work closely with clinicians, operational teams, application analysts, vendors, and leadership to facilitate solutions.
• Provide occasional training for Epic Bridges end-user tools.
• Mentor and provide guidance to junior Interface Analysts.
• May supervise the work of 1-2 Interface Analysts, including coaching and technical leadership.

Required Qualifications

Education

• Bachelor's Degree in Information Systems, Computer Science, Healthcare Informatics, or a related field

OR

• Five (5) additional years of related healthcare application development, maintenance, or systems integration experience in lieu of a degree.

Experience

• Minimum 7 years of relevant IT experience in systems integration, interface development, or healthcare applications.
• Preferred 5+ years of experience within a healthcare environment.
• Experience supporting enterprise healthcare systems and integrations.
• Experience participating in at least two major system implementations.
• Strong understanding of software engineering principles including design, development, testing, debugging, and support.
• Experience with SDLC methodologies.

Technical Skills

• Epic Bridges Certification (or ability to obtain within 6 months of hire)
• Cloverleaf Certification v20.1+ (or ability to obtain within 6 months of hire)
• Expertise with healthcare messaging standards including:
  • HL7
  • XML
  • ANSI X12
• Strong interface troubleshooting and support experience.
• Experience with healthcare integration architecture and interface engine administration.
• Demonstrated knowledge of medical terminology.

Preferred Qualifications

Candidates with experience in the following Epic modules and technologies are highly preferred:

Epic Tapestry

• Tapestry Foundations Certification
• Utilization Management
• Case Management
• Appeals & Grievances
• Membership/Eligibility
• Enrollment Administration
• Provider Management
• Provider/Vendor Contracts
• Tapestry Core

Reporting & Analytics

• Epic Business Intelligence Developer (BID)
• Cogito
• Caboodle Data Model
• Reporting Workbench Reports & Extracts
• Clarity SQL Development
• Common Spec / DINE experience

Additional Preferred Experience

• Medicare payer operations and regulations
• Integrated provider/payer environments (shared Epic instance)
• SQL and/or PL/SQL development
• Healthcare payer systems experience

What We're Looking For

The ideal candidate is a hands-on Epic professional with strong configuration experience who actively designs and builds solutions rather than simply supporting existing workflows.

Candidates should demonstrate experience with:

• Direct Epic configuration and build activities
• Enhancing existing system functionality
• Designing and implementing new workflows
• Automating business rules and processes
• Leading technical integration efforts
• Providing strategic recommendations for system improvements

This role is configuration-focused and implementation-driven. Candidates whose experience is primarily operational support, queue management, or end-user support will not be the best fit.

Core Competencies

Successful candidates will demonstrate:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ownership and accountability
• Initiative and self-direction
• Flexibility and adaptability
• Commitment to teamwork and collaboration
• Continuous learning mindset
• Respect for diversity and inclusion
• Ability to work effectively with technical and non-technical stakeholders

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