IT Support Specialist

Job Description

Job Description

We are seeking an IT Support Specialist to assess, maintain, and support a multi-site technology environment, including hardware, software, systems, and technology initiatives. This role is responsible for ensuring reliable technology operations, providing end-user support, maintaining asset inventory, supporting technology projects, and helping users maximize available technology solutions.

Key Responsibilities

Technology Assessment & Planning

• Evaluate organizational needs for hardware, software, systems, and technology projects.
• Monitor current and upcoming technology initiatives, issues, risks, and action items.
• Assist with planning and supporting technology-related projects and upgrades.

Technical Support & Troubleshooting

• Provide technical support for applications, hardware, and system-related issues.
• Troubleshoot, maintain, repair, and upgrade computer systems, peripherals, and software.
• Support users with computers, mobile devices, phones, inventory systems, and business applications.
• Research technical issues and implement appropriate solutions.

Systems Administration & Asset Management

• Document, maintain, upgrade, and replace hardware and software as needed.
• Maintain accurate technology asset inventory records.
• Support device lifecycle management, refresh, and deployment activities.
• Assist with system maintenance and operational improvements.

Procurement & Security

• Recommend and support the procurement of technology equipment and related resources.
• Maintain and support security controls across systems and software platforms.
• Ensure compliance with established IT policies and procedures.

User Support & Communication

• Advise users on technology solutions that support business needs.
• Create clear and professional communications regarding technology updates, issues, and resolutions.
• Develop user-friendly technical documentation, processes, and instructions.
• Meet with stakeholders to gather requirements, discuss technical solutions, and provide status updates.

Issue Management & Escalation

• Escalate critical incidents, outages, and security concerns to appropriate technical teams.
• Track and manage incidents, service requests, and change activities through resolution.
• Collaborate with internal and external teams to address complex technical issues.

Additional Preferred Experience

• Supporting office relocations, including structured cabling, network equipment, server moves, and telephone setup.
• Assisting with Electronic Health Record (EHR) implementations or other enterprise application deployments.

Required Qualifications

• At least 1 year of experience in IT support, technical support, service desk, or desktop support environments.
• Knowledge of IT Service Management (ITSM) processes, including Incident, Change, Service Request, and Asset Management.
• Experience troubleshooting hardware, software, and end-user technology issues.
• Familiarity with Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
• Experience leading meetings and configuring audio/visual equipment.
• Strong written and verbal communication skills.
• Ability to create clear user communications and technical documentation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to gather information, analyze technical issues, and provide effective solutions.
• Proven ability to work collaboratively within a team environment.

Preferred Qualifications

• Experience supporting PC refresh, device deployment, or large-scale hardware lifecycle projects.
• Experience coordinating office moves, technology relocations, or infrastructure setup projects.
• Project management experience with the ability to manage multiple concurrent initiatives.
• Experience with healthcare technology environments, including EHR systems.