Desktop Support IT Technician

Job Overview One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company. Top Skills Preferred 2 years of Desktop IT Support Experience Any healthcare IT is a bonus Microsoft 365, VPN, Active Directory EMR Support (Cerner) Windows 11, imaging and deployment experience Job Description A Desktop Support (or IT Site Support) role at our client involves providing high-level, on-site, and remote technical assistance for VIPs, staff, and healthcare teams. Key Responsibilities and Duties VIP/Site Support: Provide face-to-face and remote support to VIP users and staff, focusing on urgent resolution. Incident Management: Manage the resolution of hardware and software tickets using ticketing systems, adhering to SLAs. Hardware/Software Management: Setup, configure, and troubleshoot laptops, desktop equipment, and peripherals. Onboarding/Offboarding: Assist with setting up IT equipment and accounts for new employees. System Maintenance: Ensure workstations and network equipment are updated and functioning correctly. Requirements and Qualifications Strong knowledge of Windows-based systems and hardware troubleshooting. Excellent customer service and communication skills to support high-pressure environments. Experience in Active Directory, VPN, and Microsoft 365. Ability to work in a fast-paced environment and prioritize critical tasks. Job Type & Location Contract to Hire, based out of Flint, MI. Pay and Benefits Pay range: $18.00 - $22.00/hr. Benefits include medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan; Life Insurance; Short and long-term disability; Health Spending Account; Transportation benefits; Employee Assistance Program; Time Off/Leave. EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr