Network Operations Center (NOC) Technician I

The Fountain Group

My name is Sibin, and I am a Recruiter with The Fountain Group. We are a staffing firm and are currently seeking Network Operations Center (NOC) Technician I for a prominent client of ours. This position is located in Allen , TX. Details of the position are as follows:

Type: Onsite (Candidates must reside within a 30-minute commute of Allen, TX)
Location: 415 E. Exchange Parkway, Allen, TX 75002
Pay: $26-$27.86/hr on W2
Duration: 3 months
Target Start Date: 11/02/2026
Work Schedule: Wednesday-Saturday, 2:00 PM-12:30 AM CST
Screening Note: The candidate's City, State, and ZIP Code must appear on the resume; commute distance will be verified.

LinkedIn ID required

W2 candidates only

Job Description
- Monitor network infrastructure, telecommunications systems, and 9-1-1 call-handling systems for performance, availability, and service disruptions.
- Troubleshoot IP network connectivity, routers, switches, servers, and endpoint hardware.
- Respond to network alerts, investigate outages, and resolve incidents within established SLA timelines.
- Perform network surveillance, performance checks, incident triage, and remote/cloud operations monitoring.
- Support network outage resolution and coordinate technical escalations with field technicians and network engineers.
- Manage incidents, changes, problems, and vendor tickets using ServiceNow or similar IT service management tools.
- Interpret network diagrams and maintain incident, outage, and quality control documentation.
- Support network operations in a 24/7 NOC or telecommunications environment.

Education
- No degree required.

Required Skills
- 1+ year of experience troubleshooting IP network connectivity.
- 1+ year of experience troubleshooting routers, switches, servers, and endpoints.
- Strong knowledge of IP networking and interoperability standards.
- Hands-on experience with VPN, BGP, MPLS, and SIP protocols.
- Ability to interpret network diagrams using Microsoft Visio or similar tools.
- Experience with network monitoring, incident triage, and outage response.
- Ability to meet CJIS background screening requirements.

Preferred Skills
- Experience in a Network Operations Center (NOC), telecommunications, or 24/7 call center environment.
- Experience with ServiceNow Incident, Change, and Problem Management.
- Knowledge of AWS cloud surveillance and remote network monitoring.
- CompTIA Network+, Cisco CCST, or CCNA certification.
- ITIL certification.

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Vacancy posted 3 days ago

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