Program Manager

Program Manager – Cloud Platform Delivery

Location: Dallas, Tx, Chicago, IL, New York, NY

Mandatory: Cloud Platform Delivery, Domain: Healthcare

Role Overview

We are seeking an experienced Program Manager to lead delivery for a new, high-visibility healthcare platform initiative involving multi-tenant capabilities, external partner integrations, and a hybrid onshore/offshore engineering organization. The PM will drive execution across SME teams, backend engineering pods, QA, and infrastructure partners — ensuring speed, quality, and alignment with delivery timelines.

Key Responsibilities Program Leadership & Delivery Execution

• Own end-to-end delivery across three core pods: SME workflow team, Java/GCP engineering teams, and QA/DevOps resources.
• Drive program planning, sprint governance, dependency management, and milestone tracking in a rapidly evolving environment.
• Maintain and manage RAID logs, ensuring visibility of risks, issues, and decision points for leadership.
• Translate high-level platform vision into actionable epics, timelines, and delivery plans.

Cross-Functional Coordination

• Partner closely with engineering leads, architects, SMEs, QA, and product managers to ensure aligned execution across services, workflows, and integrations.
• Coordinate with central infrastructure teams for provisioning environments, gateways, containers, and networking components needed for platform development.
• Facilitate seamless collaboration between leadership teams and engineering resources.

Platform Enablement & External Integrations

• Drive readiness for onboarding external partners and vendors, ensuring alignment of API contracts, workflows, data schemas, and validation rules.
• Support integration planning across legacy systems, new microservices, distributed workflows, and external touchpoints.
• Ensure documentation, processes, and onboarding playbooks are in place to scale the platform.

Quality, Reliability & Operations Alignment

• Ensure teams meet performance, latency, and reliability KPIs, working with engineering to track SLAs, logs, error tracking, and service health.
• Align tightly with QA teams on test strategy, automation readiness, data validation, and release criteria.
• Support operational readiness, including production support structure, incident flows, monitoring expectations, and rollout/rollback strategies.

Communication & Stakeholder Management

• Provide clear, executive-level updates on program status, risks, dependencies, resource needs, and timelines.
• Collaborate with senior leadership, external stakeholders, architecture groups, and compliance teams.
• Drive transparency, accountability, and alignment across all delivery streams.

Must-Have Qualifications

• 8–12+ years of Program/Project Management experience, with at least several programs involving cloud-native, API-led, microservices architectures.
• Proven success managing large engineering initiatives with multiple pods, cross-functional dependencies, and aggressive timelines.
• Experience coordinating onshore/offshore delivery models and managing distributed teams.
• Strong familiarity with backend engineering concepts — microservices, APIs, distributed systems, workflows, and data pipelines.
• Experience managing platform builds involving multi-tenant capabilities or external partner onboarding.
• Excellent communication, with the ability to distill complex updates into clear, executive-ready summaries.

Nice-to-Have Qualifications

• Experience in healthcare, pharmacy, payer, or provider systems, especially workflows like intake, eligibility, coverage, or approvals.
• Exposure to GCP services (BigQuery, Spanner, Pub/Sub, GKE) and cloud operational models.
• Experience with compliance-driven environments (PHI/PII data, regulated workflows).
• Familiarity with DevOps practices, CI/CD pipelines, infrastructure provisioning, and environment readiness.