Call Center - Member Service Representative

Job Description

Job Description

Launch a Meaningful Career in Customer Service & Financial ServicesAre you passionate about helping people and providing exceptional customer service? Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This entry-level opportunity is ideal for individuals looking to grow a career in financial services, member support, and customer care.With a starting wage of $19.15 - $21.40 per hour, no previous banking or credit union experience is required. We provide comprehensive training, ongoing support, and professional development opportunities to help you build the skills needed for success while making a meaningful impact on our members' financial journeys. In addition to competitive pay, Kohler Credit Union offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, tuition assistance, and opportunities for career growth and advancement.Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin. Attendance on-site is required for the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement.What You'll DoAs a Member Service Representative, you will serve as a trusted resource for our members by providing personalized support, answering questions, and helping them find solutions that meet their financial needs. In this contact center role, you will connect with members through multiple communication channels while creating positive experiences and building lasting relationships.Responsibilities include:Provide exceptional member service through phone calls, chat, email, and secure messagingAssist members with account questions, account maintenance, and service requestsResolve concerns by providing accurate information and timely solutionsSupport debit card services, account updates, mobile deposit verification, and other banking needsEducate members on financial products, services, and digital banking toolsIdentify opportunities to recommend solutions that align with members' financial goalsMaintain accuracy while following banking regulations, security procedures, and compliance requirementsCollaborate with teammates to meet service expectations and member satisfaction goalsParticipate in ongoing training and professional development opportunitiesCreate positive interactions that strengthen long-term member relationshipsWhat We're Looking ForHigh school diploma or equivalentPrevious customer service, contact center, retail, hospitality, or sales experience preferredStrong verbal and written communication skillsAbility to multitask while navigating multiple systems and resourcesExcellent problem-solving skills with a focus on customer relationshipsStrong attention to detail and commitment to accuracyAbility to follow security, compliance, and regulatory guidelinesScheduleThis position is scheduled Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 6:00 PM. Team members also participate in a rotating Saturday schedule from 9:00 AM to 12:00 PM.Start Your Career with Kohler Credit UnionIf you're searching for an entry-level customer service career, contact center position, member service representative role, or financial services opportunity, Kohler Credit Union provides the training, resources, and support to help you succeed.Join our team and build a rewarding career where you can make a difference every day by helping members achieve their financial goals while growing your own professional future.Applicants must be legally authorized to work in the United States without current or future visa sponsorship.

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