Assistant Restaurant Manager

We are looking for Assistant Restaurant Managers to help lead our Dunkin' team! The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager. Responsibilities Team Environment Assist in recruiting, hiring, onboarding and developing employees, maintaining agreed upon staffing levels for projected sales of the restaurant. Communicate job expectations to employees and ensure all training is completed per company guidelines. Hold team members accountable for their behavior and performance, addressing concerns promptly. Support the development of team members. Operational Excellence Create and maintain a guest first culture in the restaurant. Ensure all shifts are appropriately staffed to achieve guest service goals. Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws. Ensure Brand standards, recipes and systems are executed. Help prepare and complete action plans; implement production, productivity, quality and guest service standards. Review guest feedback and restaurant assessment results and implement action plans to drive system improvements. Profitability Control costs to help maximize profitability. Execute all in-restaurant marketing promotions in a timely manner. Execute new product roll‑outs including team training, marketing and sampling. Drive sales goals and track results. Skills and Qualifications Fluent in English. Restaurant, retail, or supervisory experience. Basic computer skills. At least 18 years of age (where applicable). Basic writing skills. High School diploma, or equivalent. Proficient in math and financial management. Competencies Great Focus Understand and exceed guest expectations, needs and requirements. Display a sense of urgency with guests. Seek ways to improve guest satisfaction; ask questions, commit to follow‑through. Resolve guest concerns by following Brand recommended guest recovery process. Passion for Set and maintain high standards for self and others, act as a role model. Consistently meet or exceed goals. Contribute to the overall team performance; understand how individual role relates to others. Set, prioritize and maintain focus on important activities. Read and interpret reports to establish goals and deliver results. Seek ideas and best practices from other individuals, teams, and networks and apply them. Problem Solving and Decision Making Identify and resolve issues and problems. Use information at hand to make decisions and solve problems; include others when necessary. Identify root cause of a problem and implement a solution to prevent recurrence. Empower others to make decisions and resolve issues. Interpersonal Relationships & Influence Develop and maintain relationships with team members. Operate with integrity; demonstrate honesty, treat others with respect, keep commitments. Encourage collaboration and teamwork. Lead others; negotiate and take effective action. Building Effective Teams Identify and communicate team goals. Monitor progress, measure results and hold others. Create strong morale and engagement within the team. Accept responsibilities for personal and team commitments. Recognize and reward employees’ strengths, accomplishments and development. Listen to others, seek mutual understanding and welcome sharing of information, ideas and resources. Conflict Management Seek to understand conflict through active listening. Recognize conflicts as an opportunity to learn and improve. Resolve situations using facts involved, ensuring consistency with policies and procedures. Escalate issues as appropriate. Developing Direct Reports Work collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills. Regularly discuss progress towards goals, review performance and adjust development plans accordingly. Provide challenging assignments for the purpose of developing others. Use coaching and feedback opportunities to improve performance. Identify training needs and support resources for development opportunities. Business and Financial Acumen Understand guest and competition; translate and apply own expertise to address business opportunities. Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change. Have a working knowledge of profit and loss and other key financial measurements to identify business trends, make adjustments accordingly and set goals. Understand, analyze and communicate the key performance and profit levers and manage towards these measures. #J-18808-Ljbffr