Customer Service Representative

Customer Service RepresentativeCustomer Service Representative Department: Customer Service Reports to: Customer Service Manager Mission Statement: Ardisam is an employee-owned company headquartered in Cumberland, Wisconsin, with a long-standing commitment to innovation, quality, and outdoor living. Since 1960, we have designed and manufactured trusted products for outdoor enthusiasts across hunting, ice fishing, gardening, camping, and other recreational markets. Our family of industry-leading brands reflects our passion for creating reliable solutions that exceed customer expectations. Guided by an entrepreneurial spirit and dedication to continuous improvement, we strive to deliver exceptional products, foster meaningful careers, and inspire outdoor experiences for generations to come.Job Summary: The Customer Service Representative position is an entry-level position within our Customer Service Department. With this position you will be answering incoming calls, answering emails from our consumers, placing orders, and troubleshooting our products. As a representative of Ardisam, you will have the opportunity to communicate daily with our consumers, assist them with troubleshooting, and work closely with a great team of employees while gaining knowledge of our products through hands-on learning. For this position we are seeking an individual that has customer service experience as well as basic knowledge or a passion for hunting/camping, fishing gear & small engines. In addition, basic knowledge of computer and software systems such as Outlook, Word, Excel & other web-based applications is preferred.Job Duties:Answer calls from our clients and dispatch calls to the appropriate departmentAssist our walk-in customers and check-in our visitorsRespond to emails from our customersAssist in troubleshooting our productsProvide accurate pricing to customersCheck order statusRefer customer to repair centers when neededCreate accounts and maintain customer accounts in a databaseProcess return authorizations and return labelsUnderstand product manuals and assist customers in use of productsComfortable with Excel, Microsoft Word and OutlookEntering warranty registrationsEducation/Experience:A minimum of two years in customer service or technical support is preferredStrong verbal / written communication skillsFriendly and helpful phone and email etiquetteExcellent multitasking and organizational skillsBenefits:Healthcare (Medical, Dental, Vision, Prescription)Health Savings Account (HSA) with Employer ContributionsESOP (Employee Stock Ownership Plan)Yearly Profit-Sharing Bonus401(k) PlanPaid Time Off, Holiday Pay, Parental LeaveTuition ReimbursementGroup Term Life InsuranceLong Term DisabilityFlexible Spending Account (Dependent)Employee DiscountCompensation: Hourly position Duration of Employment: Full Time Physical Requirements: Prolonged periods standing and sitting. (90% sitting, 10% standing on average work day) Work Days: Monday – Friday Hours / Day: 8 hours per day Work Shift: First Shift To Apply: please email cover letter and resume to View email address on click.appcast.io Ardisam