SERVICE TECHNICIAN III

Job Description

Job Description

The Service Technician III position will consist of analyzing customer needs for HVAC equipment, create a sales proposal, finalize the sale and follow up with each customer to ensure complete satisfaction. The Service Technician III offers a unique perspective with both technical expertise and capabilities to propose sales opportunities.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Travel to homes and businesses daily as scheduled
• Preform evaluations & consultations with potential customers.
• Determine customer’s needs and discuss all solutions.
• Generate sales on every call.
• Inspect current HVAC systems for efficiency and safety.
• Perform preventative maintenance on HVAC systems.
• Conduct performance tests with specialized tools
• Troubleshooting current HVAC system issues
• Repair damaged HVAC systems
• Renew maintenance contracts for current customers.
• Sell maintenance contracts to new customers.
• Maintain accurate inventory of all tolls and HVAC parts.
• Obey company Code of Ethics and Team Rules

Minimum Qualifications

• High School Diploma/GED or equivalent experience

• Valid Driver’s License

• 5-years related experience in the HVAC industry or equivalent combination of education and experience

• Proven ability to complete a service diagnosis and complete repairs (minor to complex in nature)

• Responsible for CTUs

• Accountable for Tune Ups that focus on Service and Sales

• Assists in Corrections/Installs when necessary

Physical Demands and Work Environment

Physical Demands:

• Climbing up and down on ladders and equipment
• Heavy lifting required (50-75) pounds, ladder work and tight space work required from time to time.
• Ability to pick-up a minimum of 25 pounds consistently and carry up to 250 feet unassisted.
• Operate handheld power tools.
• Wear personal protective equipment.
• Ability to work more than 40 hours per work week and up to 12 hours per day, as needed.

Working Environment:

• Employees may be exposed to noise, dust, and fumes, and they may work in cramped, awkward positions. They may work outdoors in all weather conditions and may be required to climb ladders or work on a roof.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.