Complaint Resolution Specialist

Complaint Resolution Specialist

The Complaint Resolution Specialist is responsible for mediation and problem solving for clients. This role deals with a wide range of situations requiring the incumbent to work through conflict and directing others. The duties of this role require incumbents to investigate and gather all relevant information to the claims brought forth. In this role, incumbents may work in court or labor management to resolve complaints. Incumbents may work with a customer or to maintain employer-employee relationships for a company. In any situation, the goal is to tactfully negotiate and reach a resolution where both parties are satisfied.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Responsible for all customer inquiries and questions via telephone 2. Provide excellent customer service/conflict resolution 3. Investigate and gather information regarding claims 4. Enters data from customers into various software programs 5. Inform the customer of a credit approval or decline 6. Work with confidential customer information 7. Address any questions regarding the financing programs offered 8. Assist the contractor/dealer with pending loan questions 9. Make outbound verification calls for completion of work 10. Participates in additional training courses when needed 11. Thrives as a team player in a fast-paced, high-energy, change-oriented environment 12. Performs other related duties and assignments as required and as assigned by supervisor or manager

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. 6+ months customer service experience, preferably in a call center environment 2. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Preferred Qualifications: 1. Consumer Finance experience or knowledge

The annual base salary for this position is $52,000-$65,000

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.