Operations Agent

Airport Landside Operations Agent

Location: St. Pete-Clearwater International Airport, 14700 Terminal Blvd., Suite 221, Clearwater, FL.

Schedule: 10-hour rotating shifts, with coverage needed between 5:00 AM and midnight, including nights, weekends, and holidays.

Join Pinellas County and help keep one of the region's fastest-growing airports safe, efficient, and welcoming! As an Airport Landside Operations Agent, you'll play a key role in supporting terminal operations, assisting travelers, managing crowds and curbside traffic, and responding to emergencies.

Why Join Our Team?

• Make an Impact: Help create a safe, efficient, and welcoming experience for travelers and the community.
• Grow Your Career: Gain valuable experience in airport operations, aviation management, and emergency response with opportunities for career advancement.
• Work with a Team: Join a supportive team environment where strong communication and teamwork are essential.
• Great Benefits: Enjoy competitive benefits while working in a dynamic, growing airport environment.

We're looking for candidates with strong communication skills who are ready to make a difference in a fast-paced airport environment.

***A 10-year criminal history records check will be completed to meet TSA requirements. A plea of guilty or adjudication withheld for a felony are considered convictions per TSA and will disqualify an individual from getting an Airport ID badge.***

What Would You Do?

• Provides information and guidance to the traveling public and tenants in a courteous manner;
• Monitors the flow of passengers through the terminal as well as curbside traffic to include TSA checkpoints and United States Customs-Border Patrol Federal Inspection Station;
• Provides effective and courteous crowd management/control in the terminal areas making use of tactics, barricades, and stanchions to assist with crowd control;
• Provides a high level of customer service to the public, tenants, concessionaires, and other stakeholders;
• Responds to requests for information, and to customer complaints in order to resolve issues or provide guidance;
• Monitors and inspects the terminal facilities to identify hazards or operational and safety issues;
• Submits work orders to Airport Facilities for repairs;
• Ensures compliance with Federal Aviation Regulations as well as TSA regulations, local laws and airport rules and regulations;
• Provides assistance including escorting customers as needed;
• Provides support and assistance to police, firefighters, EMS, and other first responders regarding structural, fire, and medical incidents in the terminal or surrounding property;
• Ensures all emergency egress routes and doorways are maintained and accessible;
• Responds to or investigates gate alarms and takes corrective action as needed;
• Assists U.S. Customs as required per airport regulations. Ensures the Customs area is ready for international arrivals and acts as the airport representative assisting U.S. Customs;
• Inventories, deploys, and operates various equipment as required;
• Performs routine patrol operations in the terminal as well as the surrounding property to include perimeters;
• Assists Airport Airside Operations Specialist as required;
• Maintains daily logs, records, and reports;
• Maintains the Airport lost and found items to include returning phone calls and responding to customer email inquiries;
• Performs other duties as assigned.

What Do You Need To Have?

Education & Experience:

• Two (2) years of related work experience in an airport or similar environment having experience in security operations, customer service, and interacting with people under potentially perilous or sensitive circumstances; OR
• An Associate's degree in Aviation Management, Emergency Management, Business, or a related field; OR
• An equivalent combination of education, training, and/or experience.

Additional Requirements:

• Must possess or obtain within thirty (30) days of employment, a federally mandated security clearance (STA, CHRC) required to work at an airport.
• Possession and maintenance of a valid Florida Driver's License.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Knowledge, Skills, and Abilities

• Knowledge of laws, rules and regulations which apply to the airport;
• Ability to communicate effectively both verbally and in written form;
• Ability to act independently without close supervision and to make independent judgements based on established procedures;
• Ability to operate a two-way radio, mobile and portable telephones, and personal computers;
• Ability to establish and maintain successful working relationships with individual or diverse backgrounds;
• Ability to respond tactfully and courteously with all internal and external customers such as airport tenants, the public, co-workers, supervisors, etc.;
• Ability to analyze high stress and emergency situations quickly and objectively, determining a proper course of action to be taken and provide for an organized, calm, and professional response;
• Ability to work different shifts (nights, weekends, holidays, and relief shifts) depending upon needs of the department;
• Competency in basic computer skills and ability to learn new software applications;
• Ability to keep accurate and concise records;
• Performs other duties as assigned.

Our benefits rank among the top in the area!

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!

Landside Operations Agent C19