Quality Supervisor

Job Description

Job Description

Employment Type: Direct Hire
Title: Quality Supervisor
Location: Indianapolis, Indiana
Salary: $85,000 – $110,000 + Bonus (Up to 15%, Paid Quarterly)

About the Opportunity

Our client, a well-established manufacturer with a strong reputation for quality and innovation, is seeking an In-Process Quality Supervisor to lead quality assurance and control efforts across laboratory, manufacturing, mechanical, and shipping operations. This hands-on leadership role will focus on process stabilization, quality system development, laboratory management, and continuous improvement initiatives that drive product quality and operational excellence.

Key Responsibilities

Quality Lab & Process Stabilization

• Establish and maintain a fully functional quality laboratory.
• Develop, validate, and standardize testing methods and procedures.
• Calibrate quality equipment and train personnel on proper usage.
• Define baseline process parameters and implement consistent data collection practices.
• Drive process stability and consistency across shifts and departments.

Quality Assurance & Inspections

• Ensure Critical-to-Quality (CTQ) specifications are applied consistently during in-process inspections.
• Verify proper test methods, equipment usage, and documentation practices.
• Monitor product quality throughout the manufacturing process.

Discrepancy Resolution & Corrective Actions

• Lead investigations into in-process quality issues.
• Partner with production and engineering teams to identify root causes and implement corrective actions.
• Drive sustainable solutions that reduce defects, scrap, and customer complaints.

Quality Systems & Continuous Improvement

• Support implementation and enhancement of company-wide quality systems.
• Create and maintain standardized testing protocols, work instructions, and training materials.
• Develop training matrices and ensure procedural compliance.
• Lead audits, Kaizen events, A3 problem-solving activities, and Gemba reviews.
• Utilize data-driven methodologies to improve product and process performance.

Leadership & Team Development

• Supervise, mentor, and develop quality personnel within laboratory and mechanical departments.
• Establish departmental objectives and performance expectations.
• Conduct employee evaluations and support ongoing training and development.
• Foster a culture of quality, accountability, and continuous improvement.

Key Performance Indicators (KPIs)

• Reduction in in-process defects and scrap.
• Decrease in quality-related customer complaints.
• Improved process stability and consistency across production shifts.
• Timely resolution of quality discrepancies and corrective actions.
• Increased adherence to CTQ specifications and quality standards.

Required

• Bachelor's degree in Ceramics, Engineering, Materials Science, Industrial Technology, or a related field (equivalent experience considered).
• 5–7+ years of supervisory experience in quality assurance or quality control roles.
• Experience establishing, developing, and maintaining quality systems.
• Proven success creating, documenting, and implementing quality standards and procedures.
• Experience converting attribute-based standards into measurable numeric standards.
• Strong understanding of laboratory testing methods and manufacturing quality processes.
• Knowledge of SPC, ISO 9001, DMAIC, A3, 5 Why, and other quality improvement methodologies.
• Excellent communication, documentation, and leadership skills.