QA Performance Lead - 24/7 Call Center Operations
ITCON Services
A law enforcement support services company seeks a meticulous Quality Assurance Manager for its Nashville operation. The role involves owning the Quality Control Plan, ensuring high-quality standards amidst critical operations. Key responsibilities include developing compliance processes, conducting quality assessments, and generating performance reports. The ideal candidate possesses over 5 years of experience in Quality Assurance management within a federal or high-volume contact center environment, along with relevant certifications. US citizenship is required. #J-18808-Ljbffr
Vacancy posted 4 days ago
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